Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARLA A. SHEARER

Fort Wayne

Summary

  • To obtain a position that will utilize my excellent communication skills, computer proficiency, and strong interpersonal skills.
  • Over 10 Years of Experience in an Office as a Office Manager / Assistant
  • Experience in Human Resources and interpersonal skills
  • Excellent Computer, Data Entry, and Clerical Skills
  • HIPAA Compliant
  • Able to work a Flexible Schedule and Varying Hours
  • Able to Manage Time Efficiently and Effectively Through Scheduling and Prioritizing
  • Exhibit Self ­Motivation and a Positive Attitude
  • Able to Successfully Multi­Task
  • Able to Work Independently or as a Team Member
  • Dedicated and Eager to Provide Supportive Services for Staff and Clientele
  • Able to Work Well Under Stressful Conditions and Deadlines
  • Able to Make Timely and Sound Decisions Works well in Diverse situations with people of all types

Dynamic sales professional with a proven track record in lead generation and member engagement. Skilled in communication and relationship building, consistently meeting and exceeding sales goals. Results-driven professional with extensive experience in sales and office management. Expertise in enhancing customer satisfaction and retention through exceptional service and relationship management. Committed to driving team success and improving operational efficiency.

Overview

20
20
years of professional experience

Work History

Sales / Office Management

Mosquito Squad Plus
03.2025 - Current
  • Direct client interaction to sell pest control services
  • Focusing on lead generation
  • Building client relationships, and meeting sales goals
  • Often requiring strong communication

Membership Engagement Specialist

Jackson R. Lehman YMCA
05.2024 - Current
  • Builds relationships with members to improve retention and engagement
  • Conducts tours and sales for prospective members
  • Resolves member concerns by providing excellent customer service and facilitating connections to YMCA Programs and other members
  • Conduct Financial Assistant applications for members
  • Start memberships

Worship Director

Harvester Missionary Church
10.2013 - 12.2014
  • Weekly planning and scheduling of church services
  • Music and Audio Visual budget management
  • Music and Audio Visual equipment management
  • Worship and Media team scheduling, management, and tasking
  • Media compilation, organization, and execution
  • Creation, documentation, and execution of a vision for the worship team as it impacts the church

Fleet Manager

Ashley Logistics
11.2012 - 11.2013
  • Customer relations for steel companies around IN., Il., OH., KY, MI, SC, NC, TX, etc.
  • Logistic planning for 32-­35 drivers
  • Data Entry
  • Maintaining safety regulations for company and all owner operators.
  • Dispatching

Accounting Staff - Payoffs Dept.

Glenbrook Automotive Group
11.2011 - 07.2012
  • Break Apart Deals Before Funded At Individual Banks
  • Responsible For All Payoff Checks On Trade­In Vehicles
  • Clearing Schedules At the End of The Month
  • Adhere To Each Individual Bank’s Payoff Dept.
  • Work Directly With Finance Department at Each Dealership

Human Resources Assistant

Anthony Wayne Services, Fort Wayne, IN
12.2009 - 11.2011
  • Perform Multiple Background Checks on All Interested Applicants
  • Assist in maintaining HR database
  • Ensure HR compliance for IN.
  • Conduct employee verifications and references

Chaplain Assistant/Sub

White’s Residential and Family Services, Wabash, IN
07.2008 - 07.2009
  • Lead Worship for Chapel
  • Organizing student worship teams for each week
  • Held office hours for Biblical counsel with students
  • Assisted with daily activities for teens with behavioral and mental diagnosis
  • Updated and maintained individual paperwork for county records
  • Evaluated and communicated individual progress to local counties

Office Manager

Parent’s Choice Psychiatry­Fort Wayne, IN
04.2005 - 05.2008
  • Scheduled Patient Appointments
  • Operated Front Desk with Check­In and Check­Out Procedures
  • Answered Multiple Phone­Lines and Filed Patient Records and Claims
  • Opened and Closed Office
  • Accompanied Doctor to Court Proceedings
  • Processed Billing Statements
  • Assisted Patients with Prescription Refill Request

Education

Psychology

Indiana Wesleyan University
Marion, IN

Skills

  • Customer relationship management
  • Lead generation
  • Sales strategy
  • Financial assistance
  • Data entry
  • Logistics planning
  • Membership engagement
  • Budget management
  • Conflict resolution
  • Communication skills
  • Team leadership

Timeline

Sales / Office Management

Mosquito Squad Plus
03.2025 - Current

Membership Engagement Specialist

Jackson R. Lehman YMCA
05.2024 - Current

Worship Director

Harvester Missionary Church
10.2013 - 12.2014

Fleet Manager

Ashley Logistics
11.2012 - 11.2013

Accounting Staff - Payoffs Dept.

Glenbrook Automotive Group
11.2011 - 07.2012

Human Resources Assistant

Anthony Wayne Services, Fort Wayne, IN
12.2009 - 11.2011

Chaplain Assistant/Sub

White’s Residential and Family Services, Wabash, IN
07.2008 - 07.2009

Office Manager

Parent’s Choice Psychiatry­Fort Wayne, IN
04.2005 - 05.2008

Psychology

Indiana Wesleyan University
MARLA A. SHEARER