Marlee McCoy
Terre Haute
Overview
10
10
years of professional experience
Work History
Court Reporter
Clay Circuit Court
10.2020 - 12.2024
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Maintained up-to-date knowledge of legal terminology, enabling accurate transcription of complex proceedings without compromising the quality of information captured.
- Produced written transcripts of verbal communications.
- Upheld high standards of professionalism under pressure while navigating challenging courtroom dynamics involving tense exchanges or emotional testimonies.
- Maintained confidentiality of sensitive information by adhering to strict ethical guidelines and professional standards in handling case materials.
- Enhanced courtroom productivity by efficiently managing multiple cases simultaneously and prioritizing tasks based on urgency.
- Maintained strict confidentiality regarding sensitive case information and protected client privacy.
Civil Paralegal/Legal Assistant
Rowdy Williams Law Firm, Pc
11.2019 - 10.2020
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Prepared legal briefs, motions, and pleadings.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm's billing system.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Increased efficiency in legal document production with advanced proficiency in legal software applications.
- Revised and finalized letters, briefs, and memos.
- Collaborated with attorneys to develop strategies for each case.
Assistant General Manager
Baymont Inn and Suites
08.2019 - 11.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Front Office Manager / Assistant GM
Quality Inn and Suites
07.2017 - 08.2019
- Managing and training
- Provide a professional experience for the guests
- Faxing
- Handling complaints and answering guest reviews
- Ordering for the hotel (linens, product, breakfast items)
- Handling deposits
- Scheduling for the staff
- On-call
- Shopping weekly for the hotel
- Keeping up on events in the area
- Set up and reserve group blocks
- Deal with direct bill accounts (sending and receiving)
Childcare Provider
Jack in the Box Daycare
08.2016 - 08.2017
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child's achievements or concerns while offering guidance on home-based support strategies.
- Liaised with parents and guardians to discuss child progress.
- Enhanced team communication and efficiency, conducting regular staff meetings and training sessions.
Customer Service Representative/Call Center
Alorica
06.2015 - 11.2015
- Opened existing/new interactions for AT&T customers
- Assisted customers understand their monthly bill
- Upgraded customers cellular devices
- Sold services offered by AT&T such as U-Verse TV and internet services
- Added lines to customers account upon request
- Received high scores on surveys taken by the customer based on the customer service they received from me
- Handled interactions in a quick but friendly manner
Education
General Education -
Ivy Tech Community College
Terre Haute, IN04.2016
Core40 Diploma - undefined
Terre Haute North Vigo High School
Terre Haute, IN06.2015
Skills
- Human Resources
- Office Management
- Teaching
- Interviewing
- Legal Drafting
- Adobe Acrobat
- Legal Research
- Transcription
- Proofreading
- Case Management
- Calendar Management
- Event Planning
- English
- Personal Assistant Experience
- Negotiation
- Writing Skills
- Microsoft Outlook
- Presentation Skills
- Typing
- Clerical experience
- Organizational skills
- Litigation
- Microsoft Word
- Fast typing speed
- Dependability
- Legal filing procedures
- Active listener
- Active learning
- Office administration
- Ethical
- Teamwork
- Time management
- Attention to detail
- Problem-solving
- Reliability
- Critical thinking
- Multitasking Abilities
Timeline
Court Reporter
Clay Circuit Court
10.2020 - 12.2024
Civil Paralegal/Legal Assistant
Rowdy Williams Law Firm, Pc
11.2019 - 10.2020
Assistant General Manager
Baymont Inn and Suites
08.2019 - 11.2019
Front Office Manager / Assistant GM
Quality Inn and Suites
07.2017 - 08.2019
Childcare Provider
Jack in the Box Daycare
08.2016 - 08.2017
Customer Service Representative/Call Center
Alorica
06.2015 - 11.2015
Core40 Diploma - undefined
Terre Haute North Vigo High School
General Education -
Ivy Tech Community College
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