MARLEIGH SOUDER
Attica
Summary
Knowledgeable Guest Service Rep. with solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.
Experienced with variety of esthetic procedures and techniques. Utilizes knowledge of skincare products and treatments to provide tailored solutions for clients. Strong understanding of client needs and ability to recommend effective skincare regimens.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Tricoci University of Beauty Culture
05.2024 - Current
- Greet and assist guests, ensuring a positive and professional salon environment
- Manage daily cashiering tasks, including balancing tills and promoting loyalty programs
- Resolve guest concerns with professionalism and care
- Support team efficiency through strong communication and front desk organization
Cashier
Niemann's County Market
11.2021 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operate registers, handle transactions, returns, and exchanges accurately
- Perform opening and closing procedures including cleaning, restocking, and cash handling
Education
Certificate - Esthetics
Tricoci University of Beauty Culture
Lafayette, IN08.2023
High School Diploma -
Seeger Jr./Sr. Memorial High School
West Lebanon, IN05.2022
Skills
- Waxing & Facial Techniques
- Dermaplaning Certification
- Cleaning & Sanitation Protocols
- Guest Experience & Satisfaction
- Hospitality & Front Desk Operations
- Cash Handling & POS Systems
- Conflict Resolution
- Team Coordination & Communication
- Customer service
- Computer skills
Certification
- Indiana State Board Licensed Esthetician
- Dermaplaning Certification
- Certificate of Completion - 750 Hours (Esthetics Program)
Timeline
Guest Service Representative
Tricoci University of Beauty Culture
05.2024 - Current
Cashier
Niemann's County Market
11.2021 - 05.2024
High School Diploma -
Seeger Jr./Sr. Memorial High School
Certificate - Esthetics
Tricoci University of Beauty Culture
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