Marlene Mathew
Pune
Summary
A competent professional with over 7 years of experience in System and Network Engineering Proven competency in suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence Skilled in the management of operating system, network and applications with experience in configuring and troubleshooting various hardware and software related issues Successfully worked as part of a team to defines the direction for the organization, standards, and tests systems and hardware to ensure interoperability and validates features and functions Expert in analyzing complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Analyst
TomTom India Pvt. Ltd.
Pune
02.2020 - Current
- Coordinating with the network engineering, business application, and systems administration functions to implement desktop and server systems that utilize industry best practices to meet the corporate objective
- Setting up and maintaining documentation and standards; undertaking capacity planning for growth and changes
- Implementing IT project plans within preset budgets and designing the complete infrastructure
- Administering network security through the formulation of security policy, implementation & maintenance of security tools, users rights management, vulnerability assessment and so on
- Troubleshooting Routing & Switching Incidents L1 and L2 level
- Assisting with system troubleshooting to isolate and diagnose common system problems; coordinating with all technical teams in updating systems programming support for a uniformity of procedures
- Responding and communicating with customers as per priority of the incident
- Communicating with Tier 2 and Tier 3 Expert engineer in case of high priority incident
- Troubleshooting Traffic Incident as per Instructions
- Monitoring: Network Alarms via Jira and UMI Thruck for clients like Audi, BMW, Kia, Hyundai, BMW Borgward
- Live Traffic Incidents and troubleshooting for clients like Microsoft, Apple, General Motors
- Alerts through Nagios Monitoring for Automotive and Non-Automotive Customers
- Critical applications like internet server, backup server and so on
- Assessing security standards, managing licensing and software standardization issues; supervising budgetary cost control and internal infrastructure deployment; monitoring and supporting patch control and database configuration across environments
- Preserving assets by implementing disaster recovery and backup procedures and information security and control structures; recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems, evaluating trends and anticipating requirements.
Technical Support Engineer
Mphasis Pvt. Limited
Pune
01.2017 - 01.2020
- Monitor and maintain computer systems and networks within client organization
- Manage issues or changes required, such as forgotten passwords, viruses or email issues
- Install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face to face
- Work with customers/employees to identify computer problems and advise on the solution
- Maintain call logs of customer/employee queries and analyze call logs so as to spot common trends and underlying problems
- Update self-help documents so customers/employees can try to fix problems themselves
- Work with field engineers to visit customers/employees if the problem is more serious.
Education
Bachelor degree in Computer Engineering -
JSPM'S Padmabhooshan Vasantdada Patil Institute of Technology
Pune06.2017
Skills
- ITIL
- IT Service Management
- Incident Management
- Microsoft Azure
- Networking
- Technical Analysis
- Project Documentation
- Requirements Gathering
- Project Management
- Agile Methodology
- Technical Writing
- Content Management Systems
- Scrum Framework
Certification
- Completed Microsoft Azure Fundamentals Certification
- Completed Certified Scrum Master Certification
Languages
English
First Language
Malayalam
Beginner
A1
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Accomplishments
- Won first prize at the Pune Hackathon conducted by IWN (Indian Women Network) organization on July 29, 2015.
- Conducted a seminar on "Security Against Phishing Attacks."
- Developed "Guru" – an Android and web-based application for virtual learning.
Technologies used: Java and Cloud Computing.
Tools used: WordPress, HTML/CSS.
Affiliations
Participated in various technical and non-technical events at the college level.
Served as co-head at multiple college events.
Two-day workshop on "Cisco Certified Network Associate (CCNA)."
One-day workshop on "LaTeX: A Typesetting Tool."
Two-day workshop on Ethical Hacking.
References
References available upon request.
Timeline
System Analyst
TomTom India Pvt. Ltd.
02.2020 - Current
Technical Support Engineer
Mphasis Pvt. Limited
01.2017 - 01.2020
Bachelor degree in Computer Engineering -
JSPM'S Padmabhooshan Vasantdada Patil Institute of Technology
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