Marlene Vidal
5364 Buttercup Ln Indianapolis
Summary
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology.
Overview
5
5
years of professional experience
Work History
Financial Aid Advisor
Lincoln Technical Institute
Indianapolis
03.2025 - Current
- Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
- Maintained accurate records of all transactions related to student financial assistance activities.
- Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements.
- Responded promptly to inquiries from students regarding their financial aid packages.
- Prepared reports summarizing data collected during interviews with prospective borrowers.
- Set up debt payment plans based on client credit, income and assets.
Receptionist
Lincoln Technical Institute
02.2024 - Current
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Secretary
Cars Plus Elder
11.2021 - 02.2024
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Sent and distributed mail and parcels.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Assisted with accounts receivable and accounts payable functions.
- Created and updated spreadsheets to track and report data.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Secretary
Soley Orthotics
07.2020 - 11.2021
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Greeted visitors and directed to appropriate location or person.
- Sent and distributed mail and parcels.
- Assisted with accounts receivable and accounts payable functions.
- Created and updated spreadsheets to track and report data.
- Processed documents and materials for dissemination to appropriate parties.
- Managed multiple calendars and contacts using computer software.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Speedway Senior High School
Speedway, IN06.2020
Skills
- Accounting and Bookkeeping
- Record keeping
- Data reporting
- Customer service
Languages
Spanish
Full Professional
Timeline
Financial Aid Advisor
Lincoln Technical Institute
03.2025 - Current
Receptionist
Lincoln Technical Institute
02.2024 - Current
Secretary
Cars Plus Elder
11.2021 - 02.2024
Secretary
Soley Orthotics
07.2020 - 11.2021
Speedway Senior High School
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