Community Service and Volunteering
Marlon Carvalho
Senior Project Manager
Mumbai
Summary
Dynamic and results-oriented Operations and Project Management
professional with over 15+ years of progressive experience directing
IT service delivery, portfolio management, and large-scale
transformation programs. Proven track record across diverse sectors
including Digital IT, ITES, HRMS, BFSI, and EPC. Expert at navigating
complex technical and operational challenges through data-driven
decisions, strategic roadmapping, and robust stakeholder
governance. Recognized for leading cross-functional global teams,
optimizing multi-million dollar budgets, driving cloud/DevOps
transformations, and implementing frameworks that substantially
lower costs while maximizing operational efficiency and business
growth.
Overview
15
15
years of professional experience
8
8
Certificates
Work History
Project Manager II - Transformation (TMO) - EMEA
Worley
Navi Mumbai
08.2021 - Current
- Portfolio Management: Directly manage a high-impact IT project portfolio valued between $5M and $10M+, aligning cross-functional technical teams and executive stakeholders to guarantee seamless delivery.
- Infrastructure & Cost Optimization: Orchestrated the enterprise-wide rollout of cloud, cybersecurity, and wireless infrastructure projects; achieved a 30% reduction in IT costs, significantly enhanced IoT integration, minimized downtime, and optimized the organizational security posture.
- Team Leadership: Lead a high-performing cross-functional team of 15+ members to successfully deploy 30+ enterprise projects strictly on time and within budget.
- Tooling & Visibility: Piloted and implemented OnePlan, a new strategic portfolio management software, improving overall project visibility, milestone tracking, and team accountability.
- Conflict Resolution: Resolved 90% of critical project conflicts and operational bottlenecks, ensuring zero disruption to delivery schedules.
- Continuous Improvement: Spearheaded targeted process improvement initiatives that streamlined interdepartmental workflows, increased team productivity, and fortified stakeholder trust through regular, high-transparency reporting channels.
- Talent Development: Mentor junior project managers and technical leads, building a collaborative, growth-oriented environment.
Technical Project Manager (AM) - Global PMO
TCS (Tata Consultancy Services)
Mumbai
03.2015 - 07.2021
- Multi-Project Oversight: Concurrently managed schedules, risks, and milestones for 10+ complex projects at a time, assisting in the overarching successful delivery of 50+ total projects.
- Financial Accountability: Played a pivotal role in the acquisition and rigorous execution of a $4M project budget, managing expenses flawlessly with zero financial deviations.
- Process Engineering: Participated in engineering the company's unified project management framework adopted across all organizational departments.
- Efficiency Gains: Redesigned and optimized team meeting structures, successfully reducing wasted productive hours by 20%.
- Stakeholder Satisfaction: Contributed to end-to-end project strategy planning, consistently securing a 95% average stakeholder satisfaction score.
- Risk Mitigation: Actively monitored project-level risks and developed robust contingency plans to safeguard project timelines and deliverables.
Technical Application Operations and Delivery Lead
TCS (Tata Consultancy Services)
Mumbai, India
03.2011 - 03.2015
- Service Delivery Excellence: Directed end-to-end application operations for mission-critical enterprise platforms, ensuring strict alignment with corporate compliance, business objectives, and 99.9% uptime SLAs.
- Cloud & DevOps Transformation: Championed enterprise transformation programs integrating AWS and Azure migrations; spearheaded CI/CD pipeline automation that accelerated release cycles and drastically reduced deployment errors.
- Technical Debt Reduction: Led Root Cause Analysis (RCA) for Tier 1 and Tier 2 outages, establishing long-term remediation strategies that decreased recurring technical debt by 25% YoY.
- Team Velocity: Cultivated a high-performance culture by mentoring 10 to 15 junior leads on a 'DevOps-first' mindset, driving a 15% improvement in team velocity.
- Resource Planning: Managed recruitment and strategic staffing to maintain optimal delivery levels during peak demand periods while strictly enforcing industry regulations and safety-first delivery standards.
Education
CTO - Program - Information Technology
Indian School Of Business
Hyderabad, India04-2026
BCA - Degree in Computer Application
Goa University
Goa, India04-2002
Skills
Program and Portfolio Management
Risk & Compliance Management
Strategic Roadmapping
Stakeholder and Vendor Management (SOW)
ITIL Service Management
Cloud Transformation
CI/CD Pipelines and DevSecOps
Resource Optimization and Data-Driven Decision Making
Change Leadership
Governance and Executive Reporting
Team Coaching and Mentorship
Certification
PRINCE2 Foundation & Practitioner, 04/2018 - Present
Interests
Exploring new cultures, travelling and learning languages
Health and Fitness enthusiast
Social Causes and Advocacy
Philanthropy
Timeline
Project Manager II - Transformation (TMO) - EMEA
Worley
08.2021 - Current
Technical Project Manager (AM) - Global PMO
TCS (Tata Consultancy Services)
03.2015 - 07.2021
Technical Application Operations and Delivery Lead
TCS (Tata Consultancy Services)
03.2011 - 03.2015
CTO - Program - Information Technology
Indian School Of Business
BCA - Degree in Computer Application
Goa University
Core Competencies
- Leadership & Governance: Program & Portfolio Management, Strategic Roadmapping, Change Leadership, Governance & Executive Reporting, Team Coaching & Mentorship.
- Operations & Project Delivery: ITIL Service Management, Risk & Compliance Management, Resource Optimization, Stakeholder & Vendor Management (SOW).
- Technical Transformation: Cloud Transformation (AWS, Azure), CI/CD Pipelines & DevSecOps, IoT Integration, Data-Driven Decision Making.
Honor Awards
- Operations Excellence Award (GE): Awarded for successfully migrating the global GE LMS learning system from one SaaS vendor to another with zero client disruption.
- Accenture Summit Awards: Received twice for demonstrating exceptional initiative, ownership, and high performance.
- Corporate Recognitions: Consistent recipient of GE Star of the Month, On-the-Spot Awards, Team Award and the TCS Commitment Award (spanning 2011–2021)
Technical and PM Toolkit
PM & Portfolio Management: Jira, MS Project, Project Online, ServiceNow PPM, OnePlan.
Collaboration & Analytics: MS Teams, Cisco Webex, Confluence, SharePoint, Power BI.
ITSM Tools: ServiceNow, BMC Remedy.