Summary
Overview
Work History
Education
Skills
Certification
Interests
Honor Awards
Timeline
Generic
Marlon Carvalho

Marlon Carvalho

Senior Project Manager
Mumbai

Summary

Experienced professional with a background in IT, HR, BFSI, and EPCM industries. Adept at overcoming challenges with strong problem-solving abilities and a proactive attitude towards tackling new projects. Recognized for adaptability, creativity, and a results-driven mindset. Dedicated to making impactful contributions and driving organizational success.

Overview

23
23
years of professional experience
3
3
years of post-secondary education
5
5
Certificates

Work History

Senior Project Manager - Transformation

Worley
08.2021 - Current
  • Managed IT portfolio valued at $5M, coordinating between stakeholders and technical teams to ensure successful project completions.
  • Orchestrated the successful rollout of an enterprise-wide cloud transition project, achieving a 30% reduction in IT costs.
  • Led a cross-functional team of 15+ members to successfully deliver 30+ projects on time and within budget.
  • Implemented and piloted a new strategic portfolio management software (OnePlan), which improved project visibility and accountability among team members and the leadership.
  • Resolved 90% of project conflicts and challenges, ensuring smooth operations and timely deliverables.

Assistant Manager - Projects

TCS (Tata Consultancy Services)
03.2011 - 07.2021


  • Assisted in the successful delivery of 40+ projects by maintaining detailed project documentation and reports.
  • Managed project schedules, ensuring that key milestones were met for 10+ projects concurrently.
  • Implemented improved meeting schedules, reducing wasted productive hours by 20%.
  • Contributed to project strategy planning, which was critical to securing an average of 95% stakeholder satisfaction score.
  • Participated in the development of the company's project management framework adopted by all departments.
  • Played a pivotal role in the acquisition and implementation of a $4M project budget, managing expenses without deviations.


Senior Consultant

Sutherland Global Services
04.2009 - 12.2009
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to operational efficiency.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Collaborated with internal teams to develop customized solutions that addressed unique client needs.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
  • Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.

Senior Support Analyst

Fidelity Information Services
07.2009 - 11.2009
  • Implemented automated systems for tracking customer service requests, significantly reducing response times and improving issue resolution rates.
  • Collaborated with cross-functional teams to develop and implement solutions, streamlining processes and enhancing productivity.
  • Developed thorough documentation for troubleshooting procedures, enabling faster problem-solving by support staff.
  • Solved complex technical issues for clients, resulting in increased system efficiency and reduced downtime.
  • Led a team of junior support analysts, offering guidance and mentorship while driving team success in resolving customer issues.
  • Optimized communication channels between departments by implementing an effective ticketing system for managing customer inquiries more efficiently.
  • Focused on continuous improvement efforts within the support department by analyzing key performance indicators and identifying areas of opportunity.

S.M.E (Subject Matter Expert)

Accenture Pvt. ltd
08.2004 - 03.2007
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
  • Cultivated strong professional network to gain insights into emerging industry trends.
  • Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.

Faculty - cum - System Administrator

JNV
Goa, Goa
07.2002 - 07.2004
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Designed and evaluated WAN and LAN connectivity technologies.

Education

Bachelor's Degree - Computer Application

Goa University
03.1999 - 04.2002

Skills

Team leadership

Certification

PRINCE2 Foundation & Practitioner, 04/2018 - Present

Interests

Community building and Volunteering

Travelling
Badminton

Health and Fitness

Philanthropy

Honor Awards

  • Accenture Summit Awards, 08/2004 - 03/2007, A prestigious award recognizing an individual performer for taking Initiative, Ownership and High performance.
  • Operations Excellence Award, 05/2013 - 06/2013, For successfully migrating the global GE LMS learning system from one SaaS vendor to another and transitioning to support seamlessly with minimal disruption to our clients and customers.
  • Team Award, 03/2011 - 12/2015
  • GE Star of the Month, 05/2013 - 06/2013
  • On the Spot Award, 03/2011 - 12/2015
  • Commitment Award, 03/2011 - 03/2021

Timeline

Senior Project Manager - Transformation

Worley
08.2021 - Current

Assistant Manager - Projects

TCS (Tata Consultancy Services)
03.2011 - 07.2021

Senior Support Analyst

Fidelity Information Services
07.2009 - 11.2009

Senior Consultant

Sutherland Global Services
04.2009 - 12.2009

S.M.E (Subject Matter Expert)

Accenture Pvt. ltd
08.2004 - 03.2007

Faculty - cum - System Administrator

JNV
07.2002 - 07.2004

Bachelor's Degree - Computer Application

Goa University
03.1999 - 04.2002

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Marlon CarvalhoSenior Project Manager