Marlon Sam Jr.
Noblesville
Summary
Results‑driven Account Management and Customer Success professional with experience driving revenue growth, improving customer satisfaction, and managing client relationships. Known for strong communication, problem‑solving, and the ability to build trust quickly. Adept at navigating fast‑paced environments, resolving issues efficiently, and delivering measurable results.
Overview
2027
2027
years of professional experience
Work History
Account Executive
Yelp
Noblesville, IN
2025 - Current
- Increased revenue by strengthening client relationships and delivering tailored product recommendations aligned with customer needs.
- Maintained consistent outreach activity and pipeline development efforts to support team sales goals.
- Educated customers on promotions and product updates, boosting sales volume and customer engagement.
- Delivered high‑quality service by resolving concerns quickly and providing personalized solutions.
- Participated in sales meetings to stay current on trends and develop new strategies.
Logistics Account Coordinator
TQL
Indianapolis, IN
2024 - 2025
- Negotiated competitive shipping rates with carriers, generating measurable cost savings for clients.
- Served as a point of contact for shippers, resolving issues and ensuring a positive customer experience.
- Coordinated on‑time deliveries by monitoring shipment schedules and proactively addressing delays.
- Conducted market research to identify new business opportunities and support account expansion.
Collegiate Athletics – Football
Carthage College
Kenosha, WI
2018 - 2024
- Balanced 20+ hours per week of training, film study, and travel while maintaining full academic course load, demonstrating strong discipline and time management.
- Mentored new teammates to support performance, confidence, and integration into team culture.
- Collaborated with coaching staff and players to help develop game strategies and improve on‑field execution.
- Represented the football program at campus and community events, strengthening communication and public‑facing skills.
- Demonstrated resilience, accountability, and teamwork in high‑pressure, performance‑driven environments.
Education
Bachelor of Arts - Business Marketing
Carthage College
Kenosha, WISkills
- Client Relationship Management
- Account Growth & Retention
- Sales Pipeline Management
- Customer Service Excellence
- Negotiation & Problem Solving
- Cross‑Functional Collaboration
- Critical Thinking
- Active Listening
Timeline
Account Executive
Yelp
2025 - Current
Logistics Account Coordinator
TQL
2024 - 2025
Collegiate Athletics – Football
Carthage College
2018 - 2024
Bachelor of Arts - Business Marketing
Carthage College