Summary
Overview
Work History
Education
Skills
Timeline
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Marque Hatcher

Gary

Summary

Dynamic customer care professional with proven expertise in claims processing and customer relationship management at Allstate Insurance. Adept at resolving complex issues and enhancing client satisfaction, leading to increased referrals. Strong team collaborator with exceptional interpersonal communication skills, committed to delivering outstanding service and fostering lasting client relationships.

Overview

14
14
years of professional experience

Work History

Customer Care Assistant

Manpower (Allstate Insurance Co)
04.2019 - Current
  • Processed changes to claims in a timely manner
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Developed and implemented strategies for resolving complex claims
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Trained other staff in claims handling procedures
  • Utilized computer systems to manage claims and maintain detailed records
  • Participated in team meetings to discuss strategies for improving customer service standards.

Cashier

Aramark
Chicago
06.2017 - 07.2019
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Account Supervisor

Amazon
Chicago
08.2015 - 08.2016
  • Coordinated with internal teams to ensure timely and accurate delivery of products and services
  • Trained and mentored junior staff in best practices and processes
  • Verified, corrected, and shared monetary and non-monetary data to appropriate parties
  • Conducted walk-throughs prior to, and after, events.
  • Monitored and managed account receivables to ensure timely payments
  • Managed team members across multiple departments to ensure work is completed accurately and on time.

Over Night Inventory Associate

Walmart
Jefferson City
02.2011 - 08.2015
  • Monitored stock levels and identified items that needed restocking.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris, and organizing shelves and racks.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.

Education

High School Diploma -

Percy L. Julian Highschool
Chicago
05-2009

Skills

  • Claims processing
  • Customer relationship management
  • Data entry
  • Issue resolution
  • Team collaboration
  • Customer service
  • Interpersonal communication
  • Follow-up calls

Timeline

Customer Care Assistant

Manpower (Allstate Insurance Co)
04.2019 - Current

Cashier

Aramark
06.2017 - 07.2019

Account Supervisor

Amazon
08.2015 - 08.2016

Over Night Inventory Associate

Walmart
02.2011 - 08.2015

High School Diploma -

Percy L. Julian Highschool

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Marque Hatcher