Marsha Swails
Indianapolis
Summary
Dynamic Sales Associate with proven expertise at Walmart, excelling in customer service and relationship building. Recognized for enhancing store aesthetics and streamlining inventory processes, resulting in improved sales. Skilled in cash handling and adept at resolving customer issues, fostering loyalty and a positive shopping experience. Reliable team player committed to excellence.
Overview
21
21
years of professional experience
Work History
Sales Associate
Walmart
04.2005 - 12.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to streamline inventory management processes.
- Trained new associates on customer service protocols and store policies for consistent performance.
- Evaluated stock levels and coordinated restocking efforts to ensure availability of popular items.
- Resolved customer complaints efficiently, fostering loyalty and enhancing brand reputation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Applied Business -
Indiana Business College
Indianapolis, IN05-1990
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Problem-solving
- Exceptional customer service
- Relationship building
- Cash handling
- Cash register operation
- Stocking and receiving
- Client service
- Outgoing personality
- Verbal/written communication
Timeline
Sales Associate
Walmart
04.2005 - 12.2025
Associate of Applied Business -
Indiana Business College