Marshal Hiwale
Restaurant Manager
Mumbai
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Govindas Bistro
Mumbai
01.2023 - 12.2023
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Manager
NEBA - The Asian Cafe
Mumbai
12.2020 - 01.2023
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Store Manager
Leo's Boulangerie by Farzad Zehani of Leopold Cafe
Mumbai
11.2014 - 09.2020
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained facility and grounds to present positive image.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Café Manager
Café Coffee Day
Mumbai
05.2013 - 10.2014
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Created and implemented promotional campaigns to increase customer loyalty.
- Developed and implemented strategies to promote cafe products and increase sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
Captain
The Fern Residency
Mumbai
09.2012 - 05.2013
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Captain
The Beatle Hotel
Mumbai
09.2010 - 05.2012
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
Industrial Trainee
Hotel The Leela Kempenski
Mumbai
01.2008 - 07.2008
Education
B.SC - Hotel & Tourism Management studies
Mumbai University
Mumbai 07.2006 - 06.2008
H.S.C. - Commerce
Mumbai University
06.2003 - 05.2005
S.S.C. -
Mumbai Board
Mumbai 06.2002 - 06.2003
Skills
Marketing and advertising
Personal Information
- Date of Birth: 10/29/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Cricket And Reading
Playing Cricket
Acknowledgement
I declare that all the information given above is true and based on my knowledge.
Timeline
Restaurant Manager
Govindas Bistro
01.2023 - 12.2023
Restaurant Manager
NEBA - The Asian Cafe
12.2020 - 01.2023
Store Manager
Leo's Boulangerie by Farzad Zehani of Leopold Cafe
11.2014 - 09.2020
Café Manager
Café Coffee Day
05.2013 - 10.2014
Captain
The Fern Residency
09.2012 - 05.2013
Captain
The Beatle Hotel
09.2010 - 05.2012
Industrial Trainee
Hotel The Leela Kempenski
01.2008 - 07.2008
B.SC - Hotel & Tourism Management studies
Mumbai University
07.2006 - 06.2008
H.S.C. - Commerce
Mumbai University
06.2003 - 05.2005
S.S.C. -
Mumbai Board
06.2002 - 06.2003
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