Marshall Kamble
Pune
Summary
Experienced logistics and customer service professional with over seven years in shipping, and e-commerce logistics. Proven ability in handling shipping and logistics documentation, resolving customer issues, and coordinating across teams to ensure smooth cargo movement. Seeking a role in Air Export Customer Service where I can apply my skills to enhance operational efficiency and client satisfaction. Committed to optimizing processes and delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client/Case Processing Executive (Logistics)
AM Info Web
Pune
09.2023 - Current
- Managed client communications through calls, chat, and email for logistics case processing.
- Analyzed customer data, tracked KPIs, and provided business insights.
- Delivered high-quality customer service, and ensured issue resolution within timelines.
- Gained foundational experience in logistics tech and process improvement.
- Maintained up-to-date records of all processed customer orders.
- Encouraged feedback from customers on how we can improve our services.
- Checked and verified accuracy of customer data, order details and payment information.
- Coordinated the delivery of products to customers according to specified timelines.
- Followed company policies and procedures when handling customer transactions.
- Sorted incoming customer orders for processing.
- Contacted suppliers to confirm availability of requested items and arrange for delivery when necessary.
- Generated invoices for customers based on their order specifications.
- Assisted customers with inquiries regarding their orders or payment status.
- Analyzed reports generated from order processing activities regularly.
- Developed strong relationships with customers by providing exceptional service at all times.
- Trained new staff members on order processing procedures and protocols.
- Participated in team meetings to discuss new strategies for processing orders efficiently.
- Analyzed production reports to improve workflow and pre-production processes.
Business Analyst
Mbit Computraining Pvt Ltd
Chennai
08.2022 - 07.2023
- Interacted with clients and internal teams to define technical logistics requirements.
- Used Agile methodology and Azure DevOps for project and process coordination.
- Supported workflow development for logistics-related SharePoint and Lotus Notes applications.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Analyzed existing systems and processes to identify areas of improvement.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Provided technical support during user acceptance testing cycles.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Business Analyst
Shipco IT Pvt Ltd
Pune
12.2019 - 04.2022
- Prepared AWBs, executed export documentation, and shared invoices with clients.
- Coordinated closely with business units and IT for process automation.
- Managed RFQs, created BRDs, and held daily stand-ups with global logistics teams.
- Delivered KPIs, MIS, and business insights for shipping operations.
- Customer satisfaction related to RFQ and tool handling.
- Maintained or updated business intelligence tools, databases or dashboards.
- Provided technical support for existing reports, dashboards or other tools.
- Generated standard or custom reports summarizing business, financial or economic data.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Gathered and organized data to analyze current industry trends.
Logistics Executive, E-Commerce
FirstCry.com
Pune
08.2017 - 10.2019
- Managed backend reverse logistics, vendor coordination, and customer queries.
- Generated AWBs, prepared invoices, and handled shipment tracking and manifests.
- Liaised between warehouses and vendors to resolve operational bottlenecks.
- Coordinated with vendors to manage inventory levels and improve supply chain operations efficiency.
- Monitored shipments and ensured timely delivery of goods to customers.
- Coordinated and oversaw execution of logistics operations.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Reviewed invoices and shipping manifests to ensure full compliance with local regulations.
- Handled and prioritized high call volumes and customer inquiries.
- Managed complex emotional customer situations promptly and professionally.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Logistics Team Lead
Quickdeal Logistics Pvt Ltd
Pune
01.2015 - 05.2016
- Supervised last-mile delivery and pickup operations.
- Managed inbound/outbound shipments, prepared E-way bills, and monitored field teams.
- Ensured daily reporting and team productivity through efficient manpower handling.
- Performed regular audits on inventory levels and stock movements as part of periodic cycle counts.
- Supervised the loading, unloading of trucks, containers according to established guidelines while adhering to safety protocols.
- Coordinated with third-party logistics providers for the pickup, delivery of goods from suppliers, customers worldwide.
- Provided leadership and direction to logistics team members by setting goals, providing feedback and coaching on job-related tasks.
- Managed the flow of inbound and outbound shipments, ensuring timely delivery of goods to customers.
- Created reports to monitor daily operations, including inventory management, order fulfillment, shipping and receiving activities.
- Analyzed shipment data and performance metrics to identify areas for improvement and cost savings.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Monitored warehouse operations to ensure safety standards were met at all times.
- Resolved customer inquiries promptly and professionally while maintaining a high level of customer service at all times.
- Managed outgoing shipments by preparing documentation accurately and efficiently.
Education
Bachelor of Engineering - Information Technology
G H Raisoni College of Engg And Management
Pune 07-2017
HSC - Science
Lady Tahrunessa Imadar Jr. College
Pune 06-2011
SSC -
Don Bosco High School
Pune 06-2009
Skills
- Air Export Documentation (HAWB/MAWB, AWB generation)
- Customer Support & Client Coordination
- Freight Forwarding & Carrier Interaction
- Reverse Logistics & MIS Reporting
- Tools: MS Excel, Ticketing systems, RFQ tools, Azure DevOps
- Strong Communication & Analytical Skills
- Familiarity with E-way Bills, Invoicing, Manifest creation
- Client communication
- Logistics coordination
- Data analysis
- Order processing
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Certification
- MS-office, Advance Excel, Hardware and networking, CCNA, Python, Data analysis,Data science,Python, Social service.
Affiliations
- Social activities,Body building,Playing Cricket,Playing Carrom,Religious activities,Traveling.
Timeline
Client/Case Processing Executive (Logistics)
AM Info Web
09.2023 - Current
Business Analyst
Mbit Computraining Pvt Ltd
08.2022 - 07.2023
Business Analyst
Shipco IT Pvt Ltd
12.2019 - 04.2022
Logistics Executive, E-Commerce
FirstCry.com
08.2017 - 10.2019
Logistics Team Lead
Quickdeal Logistics Pvt Ltd
01.2015 - 05.2016
Bachelor of Engineering - Information Technology
G H Raisoni College of Engg And Management
HSC - Science
Lady Tahrunessa Imadar Jr. College
SSC -
Don Bosco High School