(POS) Systems
Marshall Lepcha
Shop Manager
Hyderabad,MH
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Shop Supervisor
Costa Cruises
07.2024 - Current
- Streamlined operations through effective employee scheduling and task delegation.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Checked incoming orders and organized new stock.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Improved store efficiency by implementing new inventory management processes.
- Created and maintained daily and weekly reports for upper management.
- Managed efficient teams of up to 28 employees.
Store Manager
Aditya Birla Fashion And Retail
06.2022 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Assistant Manager
Genesis Luxury Fashion
03.2018 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Senior Sales Executive
Calvin Klein
12.2016 - 03.2018
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Built diverse and consistent sales portfolio.
Education
BBA -
Sangai International University Manipur
Manipur 04.2001 -
Bachelor of Arts - Humanities
WBCROS
Siliguri, India 04.2001 -
High School Diploma -
NIOS
Siliguri 04.2001 -
Skills
Store operations
Maintenance scheduling
Safety management
Merchandise display
Stock control
Customer service
POS systems
Sales analysis
Sales promotions
Teamwork and collaboration
Problem-solving
Troubleshooting skills
Time management abilities
Order processing
Software
Inventory Management
(CRM) Software
Microsoft Office Suite
Retail Management
Sales and Analytics
Timeline
Shop Supervisor
Costa Cruises
07.2024 - Current
Store Manager
Aditya Birla Fashion And Retail
06.2022 - 07.2024
Assistant Manager
Genesis Luxury Fashion
03.2018 - 05.2022
Senior Sales Executive
Calvin Klein
12.2016 - 03.2018
BBA -
Sangai International University Manipur
04.2001 -
Bachelor of Arts - Humanities
WBCROS
04.2001 -
High School Diploma -
NIOS
04.2001 -
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