Martha Lalzirthangi

• Facilitated clear communication between employees and upper management through regular meetings and updates.

• Increased customer satisfaction with consistent quality control measures and proactive issue resolution.

• Took part as a trainer and expert in the programme 'Training for Tour Guides in Mizoram', a certificate course organized by Tourism Department, Government of Mizoram from 1st March 2021 to 31st March 2021.
• Taught certain topics such as UNESCO World Heritage Sites, Architecture and Monuments, Tourist preferences: Dietary and Habits. Participated in developing exam questions and learning materials.
• Trained and mentored 100 new personnel hired to fulfill the role of a tour guide. Accompanied the trainees in field trips and practical work.

• Took part as a resource person in a destination based skill development programme called Homestay cum multi skilled caretaker training which was organized by Mission Foundation Movement.
• The training took place at Reiek Tourist Resort from 25 March 2021 to 30 March 2021 and over 20 locals of Reiek and Ailawng residents attended the 5 day training.

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

'Intern Of The Month - Content' June 2019

• Developed original ideas for blog topics that aligned with the company's target audience interests, driving user engagement and retention.