Martha Swanson
Indianapolis
Summary
Compassionate Telephone Triage Nurse recognized for exceptional productivity and efficient task execution. Specialized in patient assessment, telehealth technology, and emergency response coordination. Strong communication and critical thinking skills enhance patient support and care management in dynamic settings.
Overview
18
18
years of professional experience
Work History
Telephone Triage Nurse
IUHMG
Indianapolis
11.2019 - Current
- Provided triage decisions that include referral to an emergency department, urgent care center, primary care provider, or other medical specialist as needed.
- Evaluated patient's responses to determine whether further evaluation is required from a physician or healthcare provider.
- Adhered strictly to HIPAA regulations regarding confidentiality of patient records and protected sensitive information at all times.
- Reported any adverse reactions or side effects experienced by patients taking prescribed medications.
- Displayed empathy while helping patients understand their options for treatment and providing emotional support when necessary.
- Documented all conversations in electronic medical records system according to established procedures and standards.
- Collaborated with physicians regarding patient treatment plans based on clinical data collected during phone assessments.
- Provided guidance on prescription refills including dosage instructions in accordance with state laws.
- Maintained up-to-date knowledge of disease processes, medications, treatments, and management plans for various conditions.
- Established a good rapport with providers, other nurses, clinical staff, and the front office team. With my knowledge and experience, I am often the go-to person for questions.
- Maintained the VFC program to ensure compliance with state regulations.
Clinic Supervisor
IUHP PC
Indianapolis
01.2008 - 11.2019
- The office manager for the IUMG Mooresville office initially. We merged with IUHP PC, and I was then responsible for the Primary Care, Internal Medicine, and Pediatric clinics in Mooresville.
- Developed and implemented policies and procedures for clinic operations.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Tracked, organized and counted clinic stock and supplies.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
Education
Certificate of Technical Studies - Nursing Practice
Ivy Tech Community College of Indiana
Indianapolis, IN08-1985
Skills
- Triage assessment for adult and pediatric medicine
- Electronic medical records
- Home care recommendations
- HIPAA compliance
- Clinical communication
- Problem solving
- Patient advocacy
- Appointment scheduling
- Medication refills
- Ethical practice
- Patient communication
- Physician collaboration
- Relationship building
References
References available upon request.
Timeline
Telephone Triage Nurse
IUHMG
11.2019 - Current
Clinic Supervisor
IUHP PC
01.2008 - 11.2019
Certificate of Technical Studies - Nursing Practice
Ivy Tech Community College of Indiana
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