Summary
Overview
Work History
Education
Skills
Timeline
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Marti Osterhout

Fort Wayne

Summary

Showroom sales consultant with a strong history of effective communication and outstanding customer service. Demonstrated expertise in product knowledge and order processing, resulting in high client satisfaction and increased repeat business.

Overview

34
34
years of professional experience

Work History

Showroom Sales Consultant

Wayne Pipe & Supply
Fort Wayne
11.2015 - Current
  • Assisted customers with product selection and showcased features of plumbing supplies.
  • Maintained showroom displays to highlight new and popular merchandise effectively.
  • Provided expert knowledge on plumbing products to address customer inquiries.
  • Processed customer orders accurately and efficiently using point-of-sale systems.
  • Conducted product demonstrations to educate clients on usage and benefits.
  • Cultivated relationships with contractors and builders for repeat business opportunities.
  • Trained new staff on showroom procedures and customer service best practices.
  • Greeted customers and provided exceptional customer service.
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Responded promptly to customer inquiries via email or telephone calls.
  • Provided feedback from customers regarding product quality or service issues.
  • Attended trade shows, industry events, conferences and meetings when required.
  • Provided product knowledge, including features, benefits, usage instructions and warranties.
  • Processed payments for products purchased by customers using cash, checks, credit cards or other payment methods.
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Showroom Sales Consultant

Fort Wayne Tile Corp.
07.1991 - 11.2010
  • Advised customers on flooring selection and design options.
  • Demonstrated product features and benefits to potential clients.
  • Collaborated with installation teams to ensure project timelines.
  • Conducted market research to identify emerging flooring trends.
  • Provided training to new sales associates on product knowledge.
  • Maintained organized displays to enhance customer shopping experience.
  • Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
  • Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
  • Stayed up to date on latest styles, trends and available flooring brands.
  • Maintained a clean and organized showroom, ensuring a pleasant shopping environment.
  • Educated customers on proper flooring maintenance and care to maximize product longevity.
  • Collaborated with installation teams to schedule and oversee flooring projects, ensuring timely completion.
  • Conducted accurate measurements and estimates for flooring projects to ensure cost-effectiveness and customer satisfaction.

Education

Some College (No Degree) - Interior Design

IPFW
Fort Wayne

Skills

  • Showroom merchandising
  • Order processing
  • Effective communication
  • Problem solving
  • Floor care education
  • Site evaluation
  • Expert product knowledge
  • Basic mathematical skills
  • Payment handling
  • Client follow-up
  • Strong sales techniques
  • In-store sales
  • Design consultation
  • Product demonstration
  • Plumbing product knowledge
  • Customer relationship management
  • Industry trend awareness
  • Warranty and return policies
  • Upselling and cross selling

Timeline

Showroom Sales Consultant

Wayne Pipe & Supply
11.2015 - Current

Showroom Sales Consultant

Fort Wayne Tile Corp.
07.1991 - 11.2010

Some College (No Degree) - Interior Design

IPFW

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Marti Osterhout