Martin John
Banker
Bengaluru
Summary
Dedicated and detail-oriented professional with 10 years of banking experience at South Indian Bank, specializing in corporate finance management and branch banking. Proficient in financial analysis, portfolio management, process automation, and client relationship management. Seeking to leverage my expertise and analytical skills to excel in a dynamic and challenging role outside the banking sector.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Customer Service Officer
South Indian Bank
05.2023 - Current
- Managed a ₹60 crore gold loan portfolio, ensuring optimal client service and portfolio health.
- Developed and maintained strong customer relationships, contributing to branch growth and retention.
- Handled operational and service-related aspects of branch banking, resolving client queries effectively.
- Specializing in corporate finance management and branch banking.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
Corporate Finance Specialist
South Indian Bank
08.2017 - 04.2023
- Managed significant funds and handled complex financial reporting and compliance requirements.
- Automated claims and settlements for the Depositors Education and Awareness Fund, improving efficiency.
- Prepared and submitted accurate regular returns and audit rectification documentation.
- Assisted in internal and external audits, ensuring compliance with regulatory standards.
- Specializing in corporate finance management and branch banking.
Costumer Service Associate
South Indian Bank
04.2015 - 08.2017
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Business Development Associate
South Indian Bank
12.2014 - 04.2015
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Engaged with customers to build business relationships.
- Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.
Education
Bachelor of Commerce - Finance
Christ College Irinjalakuda
Thrissur 04.2011 - 01.2014
Skills
Expertise in Microsoft Excel
Financial analysis and fund management
Process automation and workflow optimization
Client relationship management
Audit support and compliance
Data-driven decision-making
Team collaboration and project execution
Proactive and focused
Problem-solving abilities
Effective communication
Accomplishments
- Spearheaded automation initiatives, reducing manual workload and errors in claims processing.
- Successfully balanced high-value portfolios while maintaining strict compliance with policies.
- Recognized for consistent performance and commitment to meeting deadlines.
- RBI Return filing adhered to due date.
Timeline
Customer Service Officer
South Indian Bank
05.2023 - Current
Corporate Finance Specialist
South Indian Bank
08.2017 - 04.2023
Costumer Service Associate
South Indian Bank
04.2015 - 08.2017
Business Development Associate
South Indian Bank
12.2014 - 04.2015
Bachelor of Commerce - Finance
Christ College Irinjalakuda
04.2011 - 01.2014