Martin Joseph

Operations:

• Led and managed cross-functional teams of 80+ members to achieve results aligned with Key Performance
• Indicators (KPIs) and Service Level Agreements (SLAs)
• Established and maintained governance models with 5 key stakeholders, driving strategic initiatives that enhanced processes through automation, resulting in a 20% reduction in cycle time
• Developed and implemented a comprehensive governance structure for Order to Cash (O2C), ensuring 95% accuracy in accounting and high-quality service delivery
• Conducted bi-monthly performance reviews of the Operations Deck with management to monitor progress against targets
• Reviewed corrective and preventive actions based on root cause analyses, proposing 3 new projects to clients based on process evaluations
• Led digital and automation projects, identifying opportunities and developing ROI models that projected a increase in efficiency
• Supervised 20 Full-Time Equivalent (FTE) resources, managing attendance, shift allowances, and leave approvals
• Utilized the Prompt Tool to enhance productivity and efficiency, conducting monthly gap analyses and audits of the portfolio, achieving a 10% improvement in workflow
• Set performance goals for team members and communicate effectively, providing feedback on a monthly and quarterly basis
• Enhanced tower profitability through effective cost management, implementing cross-training initiatives that reduced FTE costs by 15%

Transition:

• Executed the relocation of the UK Collections operations from Poland, which not only cut operational costs by $150k annually but also improved compliance adherence rates by 20% within the first six months
• Led the transition of the US/UK Collections and Billing processes from Manila (remote)
• Coordinated with the transition team on Blueprint design revisions, resulting in clarified process guidelines that improv ed efficiency; feedback implementation led to a 30% reduction in onboarding time for new team members
• Designed workflows and Document Transfer Protocols (DTP) for the team across multiple processes
• Facilitated comprehensive knowledge transfer (KT) and reinforcement knowledge transfer (RKT) for over 10 transitioned processes, delivering targeted training sessions that developed team skill levels and onboarding efficiency by 30% within three months

MIS & Reporting:

• Contributed to the preparation of 12 monthly financial statements and reports
• Developed comprehensive documentation for internal controls, identifying over 10 key areas for improvement, enhancing compliance adherence and streamlining financial processes organization-wide
• Reviewed and audited 50+ account reconciliations to ensure compliance with GAAP and company policies
• Prepared schedules for SEC reporting, including 10-Q and 10-K filings
• Created weekly and monthly dashboard reports, enhancing decision-making efficiency
• Compiled and distributed consolidated monthly reports and summaries, improving communication across departments
• Produced daily collections and aging reports, facilitating timely financial assessments
• Supported the team in developing 3x3 and Visual Management dashboards, promoting effective performance tracking.