Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

MARTINA THERESAL A

Chennai

Summary

Highly skilled and seasoned professional with 7+ years of experience across the e-commerce industry with a focus on data analysis, project management, marketplace management, business process management, and continuous improvement and technical proficiency in Microsoft Excel, Basics of Google analytics. Having a keen interest in problem-solving and finding innovative solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Program Management Analyst

Walmart Global Tech India
Chennai
11.2021 - Current
  • Querying, processing, reviewing, and interpreting large bodies of qualitative and quantitative data to uncover insights into the new features and products.
  • Help the sellers and partners to grow selection by managing the launch of new products and improving discoverability.
  • Improve the customer journey on Walmart through enhanced content on detail pages.
  • Working across product and engineering teams to deliver scalable systems/solutions that power the experience of Sellers and Partners.
  • Operating with the leadership team to identify and roadmap the elimination of possible technical queries from all stakeholders on newer features.
  • Resolving issues faced by end-users proactively, effectively, and independently.
  • Accomplishing complex data analysis and developing actionable insights for product and service improvement for Sellers and Partners.
  • Administering Sellers and Partners on the new products and features of existing products from execution to operational excellence.
  • Defining, analyzing, and communicating key metrics and business trends to the leadership team.
  • Worked in US, CA, MX marketplace to understand needs and provide excellent service.

Senior Catalogue Analyst

AMAZON DEVELOPMENT CENTRE
Chennai
04.2020 - 11.2021
  • Involved in end-to-end Project management - creation of SOP, Tool testing, project planning, resources management, capacity planning, project execution and launch
  • Experience in handling sellers and vendors at US and UK.
  • Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.
  • Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members

Quality Analyst (Competitive Pricing)

AMAZON DEVELOPMENT CENTRE
Chennai
10.2020 - 04.2021
  • Ensuring Auditing operating team translates requirements to Amazon's core value - Results
  • Implementing tools/process to improve quality of result.

Process Associate

AMAZON DEVELOPMENT CENTRE
Chennai
06.2018 - 10.2020
  • Worked efficiently to achieve productivity and accuracy goals.
  • Assisting team in work allocation to improve competitive price recommendations and process update for purpose of product enrichment
  • Trained over 30 new hired associates on all PLs and GLs.
  • Managed multiple tasks and handled day-to-day volumes of assigned tasks and ensure given Service level Agreement is met as per quality standards.
  • Automation Integration suggestion.
  • Ad-hoc activities – Productivity report , completing any task on given ETA , conducting trainings.

PROCESS ASSOCIATE (Catalogue Management)

COGNIZANT TECHNOLOGY SOLUTIONS
Chennai
08.2016 - 09.2017
  • Worked in Catalogue Management Data
  • Auditing cases of Team members consistently to maintain/improve quality targets as a Quality check.
  • Fixing Catalogue errors is main course of Project with help of basic Tools.
  • Trained and experienced in Price Matching and handling JIRA Tickets.

Education

MBA - Human Resources Management

University of Madras
Chennai
04-2019

Bachelor of Science - Mathematics

Stella Maris College
Chennai
04-2016

Skills

  • Root Cause Analysis
  • Audit Support
  • Documentation and Reporting
  • Report Preparation
  • Team Collaboration and Leadership
  • Analytical Thinking
  • MS Excel
  • Project Management

Accomplishments

  • Above and Beyond - Walmart Global Tech
  • Extra Mile - Amazon Development Center
  • Spotlight - Amazon Development Center
  • Star of the Month - Cognizant

Languages

Tamil
First Language
English
Advanced (C1)
C1

Certification

  • Indian School of Business - Product Management
  • Coursera - Project Management

Timeline

Senior Program Management Analyst

Walmart Global Tech India
11.2021 - Current

Quality Analyst (Competitive Pricing)

AMAZON DEVELOPMENT CENTRE
10.2020 - 04.2021

Senior Catalogue Analyst

AMAZON DEVELOPMENT CENTRE
04.2020 - 11.2021

Process Associate

AMAZON DEVELOPMENT CENTRE
06.2018 - 10.2020

PROCESS ASSOCIATE (Catalogue Management)

COGNIZANT TECHNOLOGY SOLUTIONS
08.2016 - 09.2017

MBA - Human Resources Management

University of Madras

Bachelor of Science - Mathematics

Stella Maris College

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MARTINA THERESAL A