MARTINI BURNS-MERRITT
Portage
Summary
Motivated leader pursuing opportunities in customer service management and food service roles.,Possesses over 20 years of experience in relevant fields.,Eager to acquire new skills and adapt to various tasks swiftly.
Overview
26
26
years of professional experience
Work History
Supervisor
Parkhurst Dining Services Inc.
08.2024 - Current
- Managed operational processes to maintain compliance with health and safety regulations.
- Trained and mentored staff on service excellence and operational best practices.
- Implemented process improvements to enhance efficiency in food preparation and service.
- Monitored inventory levels, coordinating timely orders to maintain stock availability.
- Developed training materials to support onboarding of new employees in dining services.
- Collaborated with management to design menus that align with customer preferences and seasonal offerings.
- Conducted regular performance evaluations to identify areas for team development and improvement.
- Fostered a positive work environment, promoting teamwork and high employee morale throughout operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Caterer/Catering Service- Owner/Operator
M&M Cake and Catering
01.2010 - Current
- Plan and execute events such as, but not limited to parties, showers, graduations, weddings, fund-raisers, personal chef dinners, and much more. This includes putting together menus for customer’s acceptance, preparing items that include baking, grilling, etc. Balancing payments accordingly, and setting schedules as needed.
Assistant Manager
Bob Evans Restaurants
06.2012 - 03.2015
- Assist customers with orders. Prepare and packaging of holiday caterings, business luncheons, and so forth. Overlook employees during noted shifts. Open store during opening shifts, cash handling, bank deposits, inventory control, and control vendors payments. Duties varied day to day towards company and staff needs.
Customer Service Associate
Hudson Group
08.2006 - 02.2008
- Assist customers with purchases with the Pittsburgh International Airport. This included stocking, cashiering, cleaning of store, standing for 8-9 hour shifts, and most of all making sure customers had most of what they needed at their reach.
Customer Service Manager, Account Payable
Auto Liquidation Store
05.2003 - 03.2006
- Insurance claims, auto sales, duties varied day to day. Input data for salesman. Work with variety of financial companies for approvals.
Customer Service Associate
Hudson Group
11.2000 - 08.2002
- This included stocking, cashiering, cleaning of store, standing for 8-9 hour shifts, and most of all making sure customers had most of what they needed at their reach.
Education
Diploma - undefined
East High School
Memphis, TN06.2000
Skills
- Achieved high customer satisfaction ratings through effective service delivery
- Thrived in challenging situations by maintaining calm under pressure
- Enhanced team dynamics by utilizing strong interpersonal skills
- Maximized transaction efficiency with proficient use of Square POS system
- Executed multiple responsibilities simultaneously to fulfill customer demands
- Delivered information with clarity in both speech and writing
- Improved operational effectiveness through structured organizational methods
Interests
Literature, Environmental conservation, Art, Cooking, Baking, Travel
Timeline
Supervisor
Parkhurst Dining Services Inc.
08.2024 - Current
Assistant Manager
Bob Evans Restaurants
06.2012 - 03.2015
Caterer/Catering Service- Owner/Operator
M&M Cake and Catering
01.2010 - Current
Customer Service Associate
Hudson Group
08.2006 - 02.2008
Customer Service Manager, Account Payable
Auto Liquidation Store
05.2003 - 03.2006
Customer Service Associate
Hudson Group
11.2000 - 08.2002
Diploma - undefined
East High School