Maruf Mohammad Shaikh
CRM & Process Executive
19/5 Islampura Dewas MP
Summary
Detail-oriented Claims Ticket Management Specialist with 1 year of experience in processing and resolving claims for patients and affiliated hospitals. Expertise in maintaining patient confidentiality and ensuring compliance with HIPAA and other regulatory standards. Strong organizational skills and a commitment to supporting high-quality patient care through meticulous record management.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Medical Records Retrieval Specialist
Annova Solutions Private Limited
Indore MP
04.2023 - Current
- Process and Review Medical Records: Retrieve, review, and process medical records and related documents according to established guidelines and procedures.
- Compliance: Adhere to industry regulations and company policies while handling sensitive healthcare information.
- Managed over 60 calls per day in Outbound calling.
- Document Management: Organize, file, and maintain physical and electronic medical records, ensuring proper storage and security.
- Communicate effectively with stakeholders to gather requirements and provide updates on process improvements.
- Collaborate with cross-functional teams to understand and document existing business processes.
- Served as reliable resource for colleagues seeking assistance or clarification on matters related to medical record retrieval processes
Teammate
Taskus India Private Limited
Indore MP
12.2021 - 10.2022
- Resolved and analyzed claims tickets raised by patients or affiliated hospitals.
- Prioritized work based on urgency.
- Managed resolving 50+ claim tickets per day .
- Tagged tickets according to their nature of claim.
- Sending insurance information to authorized personnel, such as hospital staff or provider offices.
Education
B.com Tax And Procedure -
Renaissance College of Commerce And Management
Indore MP 08.2020 - 05.2023
Senior Secondary Schooling - Commerce
The Sardana International School
Dewas MP 06.2019 - 05.2020
Higher Secondary Schooling -
Central India Academy
Dewas MP 04.2017 - 04.2018
Skills
- HIPAA Compliance Knowledge
- Customer Service
- Multitasking capacity
- Decision-Making Competence
- Medical record management
- Working in High Pressure
Certification
Grade B certificate as NSS Volunteer
Reading & Volunteering
- Political Structure of India - Constitution and its relative things.
- Volunteering for Social Cause.
Timeline
Medical Records Retrieval Specialist
Annova Solutions Private Limited
04.2023 - Current
Grade B certificate as NSS Volunteer
04-2023
Teammate
Taskus India Private Limited
12.2021 - 10.2022
B.com Tax And Procedure -
Renaissance College of Commerce And Management
08.2020 - 05.2023
Senior Secondary Schooling - Commerce
The Sardana International School
06.2019 - 05.2020
Higher Secondary Schooling -
Central India Academy
04.2017 - 04.2018
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