Maruthi Babu Choda
HYDERABAD
Summary
Motivated Professional Services Manager with a strong track record of successfully implementing and integrating sophisticated technologies and designing and delivering supply chain solutions. Seeking a challenging role where I can leverage my expertise to create innovative technical solutions and optimize project management strategies to benefit the organization.
Overview
19
19
years of professional experience
Work History
Professinal Services Manager
E2open India
HYDERABAD
04.2006 - Current
- Managed implementation of diverse products and projects.
- Analyzed business performance data and forecasted business results for upper management.
- Organized regular client feedback sessions to identify areas for improvement in service delivery.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained records of all service transactions including invoices, payments, credits.
- Assigned work and monitored performance of project personnel.
- Provided guidance, training and mentoring to team members in order to maximize their potential.
- Scheduled resources according to project requirements while ensuring maximum efficiency.
- Generated reports on service delivery metrics for senior management review.
- Mentored and motivated employees in regards to service quality, knowledge and performance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Implemented processes and procedures for efficient handling of customer inquiries and complaints related to services provided.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and coordinated resources to support project deliverables.
- Ensured compliance with applicable laws, regulations and industry standards when providing professional services.
- Developed and implemented strategies to improve customer satisfaction levels.
Education
Master of Science - Master of Compure Applications
Acharya Nagarjuna University
Guntur06-2004
Skills
- Project Management
- Technical Design and Solutions
- Data Base Programming
- Sales Support
- Process Improvement
- User Training/Support
- System Troubleshooting
- Software Upgrades/Patches
- Risk Assessment Analysis
- Leadership and Team Management
- Communication and Presentation Skills
- Collaboration and Cross-Functional Coordination
- Problem Solving and Critical Thinking
- Adaptability and Flexibility
- Time Management and Prioritization
- Decision Making and Strategic Planning
- Conflict Resolution and Negotiation
Successful implementations
Logistics Service Provider (LSP): DHL Asia SaaS Migration.
Billing and Receivable management System : Blue Dart India
Quote Shop: DHL Global.
Vendor Managed inventory : Panasonic Japan.
Netvigate logistics system : Panasonic Singapore
Warehouse management System : Kamigumi , Malaysia.
Training Management System: NTUC Singapore
Technology
Java Technologies : JAVA / J2EE and Webservices – SOAP and REST Frameworks : Spring Framework, Spring Boot, Struts framework and Hibernate Web Technologies : Angular JS, HTML. Java Script, Ajax
Servers : Oracle Web logic 12.1.3, WebSphere 6.0 and Tomcat 5.0 and Wildfly 19
Database / RDBMS : Oracle 10g and SQL Server.
IDE/Tools : IntelliJ IDEA, Eclipse 3.2, STS, Edit Plus, PLSQL Developer, TOAD, git.
Timeline
Professinal Services Manager
E2open India
04.2006 - Current
Master of Science - Master of Compure Applications
Acharya Nagarjuna University
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