MARUTI CHAWAN
MUMBAI
Summary
Results-driven Shift Supervisor with expertise in team leadership, customer service, and inventory management. Proven ability to enhance operational efficiency and staff training, ensuring high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
NANDAN COFFEE
MUMBAI
11.2024 - Current
Shift Manager
BLUETOKAI COFFEE ROASTERS
MUMBAI
12.2020 - 09.2024
- Supervised daily operations and ensured compliance with company policies.
- Trained new team members on safety protocols and operational procedures.
- Resolved customer issues promptly to enhance service quality and satisfaction.
- Implemented inventory control measures to maintain stock levels efficiently.
- Collaborated with management to develop training materials for staff development.
- Assisted in maintaining a clean and organized workspace for employees and customers.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
Senior Barista
STARBUCKS COFFEE
MUMBAI
11.2019 - 08.2020
- Crafted high-quality espresso beverages to meet customer preferences.
- Trained junior baristas on proper brewing techniques and equipment use.
- Maintained cleanliness and organization of the coffee station and dining area.
- Engaged customers with friendly service and recommendations for menu items.
- Assisted in developing new drink recipes to enhance the menu offerings.
Barista
CAFE COFFEE DAY
MUMBAI
03.2016 - 11.2018
- Prepared high-quality coffee beverages following standardized recipes.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service, addressing inquiries and preferences.
- Collaborated with team members to maintain a positive work environment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash registers to process customer payments.
Education
High School Diploma -
YADGIR POLYTECNIC YADGIR
KARNATAKA 08-2011
Skills
- Team leadership
- Employee training
- Customer service
- Inventory management
- Cash handling
- Staff development
- Staff scheduling
- Schedule management
- Inventory control and record keeping
- Shift reporting
Timeline
Shift Supervisor
NANDAN COFFEE
11.2024 - Current
Shift Manager
BLUETOKAI COFFEE ROASTERS
12.2020 - 09.2024
Senior Barista
STARBUCKS COFFEE
11.2019 - 08.2020
Barista
CAFE COFFEE DAY
03.2016 - 11.2018
High School Diploma -
YADGIR POLYTECNIC YADGIR