Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Maruti Pandey

Maruti Pandey

New Delhi

Summary

Seasoned Learning & Development (L&D) leader with over 15 years of experience across various industries, including BPO, IT, Retail, Telecom, e-Commerce, Hospitality, and Consulting. Specializing in need identification, assessment and solutioning to boost organizational efficiency and talent management. As a certified Grow More coach, I utilize my extensive coaching expertise to effectively support and guide individuals through challenging situations, helping them navigate obstacles and achieve their goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr. Manager-Learning & Development

Acumen (part of Sannam S4 group)
New Delhi
08.2020 - Current
  • Conducted workshops and seminars on a variety of topics such as leadership, communication, change management, customer service.
  • Managed budget allocated for Learning and Development initiatives.
  • Led team meetings to discuss progress towards training objectives and identify areas for further improvement.
  • Participated in industry networking events to stay up-to-date on relevant trends in the field of human resources.
  • Designed processes for tracking completion of training courses by employees.
  • Facilitated cross-functional collaboration among departments within the organization.
  • Created online learning materials utilizing various platforms including webinars, e-learning modules, virtual classrooms.
  • Assessed training needs, identified gaps in existing skills and knowledge, and developed appropriate solutions for improvement.
  • Organized events such as conferences or retreats focused on professional growth opportunities.
  • Provided guidance and support to staff members regarding career development plans.
  • Developed and implemented innovative learning and development programs to meet the changing needs of employees.
  • Collaborated with HR team members to design onboarding programs for new hires.
  • Analyzed data from surveys, focus groups and other feedback mechanisms to gauge success of training activities.
  • Oversaw implementation of new software applications related to Learning and Development activities.
  • Partnered with senior leaders to ensure alignment between organizational objectives and employee learning goals.
  • Established performance metrics to evaluate effectiveness of learning initiatives.
  • Managed the full project lifecycle from concept through delivery, ensuring alignment with business objectives.
  • Facilitated regular team meetings and workshops to foster collaboration and knowledge sharing.

Sr. Manager-Learning & Development

Stanza Living
New Delhi
12.2018 - 03.2020
  • Collaborated with subject matter experts to develop relevant content for courses.
  • Developed learning materials, such as instructor guides, participant manuals, job aids, e-learning modules and multimedia visual aids.
  • Provided consultation to management on the design of learning initiatives.
  • Prepared detailed reports on training activities including cost analysis and evaluation of outcomes.
  • Analyzed data collected from surveys or interviews to determine gaps in knowledge or skill sets.
  • Conducted needs assessments to identify training and development requirements.
  • Delivered soft skills training programs in areas such as leadership development, team building and effective communication.
  • Designed assessment tools to measure learners' understanding of course material.
  • Coached individuals to improve their performance through tailored feedback sessions.
  • Met with business unit heads to gather requirements and plan course objectives.

Sr. Manager-Learning & Development

Snapdeal
Gurugram
01.2015 - 12.2018
  • Organized virtual workshops and webinars to enhance staff knowledge on specific topics.
  • Collaborated with subject matter experts to create content for e-learning courses.
  • Assisted in creating a culture of continuous learning by providing guidance on best practices in adult education principles.
  • Managed the Learning Management System including user profiles, course catalogs and reporting functions.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Proofread all written material prior to publication for grammar, punctuation and spelling errors.
  • Analyzed customer feedback data to identify areas of improvement in content quality and delivery.
  • Created and edited videos, images, audio files, and other multimedia elements to supplement web content.
  • Collaborated with design team to create visuals that support written content.

Circle Training Head

Bharti Airtel
Bihar & Jharkhand
03.2014 - 01.2015
  • Designed and produced instructional materials, such as handouts, manuals, audiovisual aids, computer tutorials.
  • Facilitated workshops on communication techniques and other relevant topics.
  • Developed and implemented comprehensive training programs for new staff members.
  • Advised management on best practices for employee development initiatives.

Country Training Head

BlackBerry
Gurugram
02.2013 - 02.2014
  • Conducted assessments to determine skill gaps of existing personnel.
  • Developed instructional materials such as presentations, videos, simulations and online courses.
  • Facilitated workshops for groups or individuals on topics related to professional development.
  • Identified areas of improvement in existing training methods and procedures.
  • Developed and implemented comprehensive sales training programs to enhance employee performance.

Manager-Learning and Development

Channelplay
New Delhi
01.2011 - 02.2013
  • Advised management on best practices related to Learning and Development strategies.
  • Designed, developed, and delivered instructor-led classroom sessions.
  • Managed budget for Learning and Development projects including vendor selection, procurement.
  • Provided guidance and mentorship for new hires during onboarding process.
  • Conducted needs assessments to determine gaps in employee knowledge or skills.
  • Managed relationships between internal stakeholders and external partners.
  • Conducted post-training evaluations with participants to assess effectiveness of delivered material.
  • Created customized online courses for employees based on their individual needs.
  • Provided consultation to management on the design of learning initiatives.

Sr. Associate-Learning & Development

HCL Technologies
Noida
02.2006 - 01.2010
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Designed and developed training materials for new employees in the organization.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.
  • Documented all training activities including attendance records, feedback forms, surveys.

Education

Grow More Coach - Professional Coach

Grow More Avenues (ICF Accredited)
07-2024

Senior Certified Professional - Human Resource

Society For Human Resource Management (SHRM)
02-2023

Post Graduate Certificate - Human Resources Management

XLRI
Jamshedpur
05-2021

MBA - Marketing

Symbiosis
Pune
03-2010

High School Diploma -

Chinmaya Vidyalaya
Vasant Vihar, New Delhi
03-2001

Skills

  • Learning Management Systems
  • Training delivery
  • Needs Assessment
  • Stakeholder Management
  • Course design
  • Training material development
  • Instructional Design
  • Coaching and Mentoring
  • Tech-Savvy
  • Budget Administration
  • Classroom Management
  • Program Planning
  • Orientation and Onboarding
  • Problem-Solving
  • Human Resources
  • Leadership training
  • Strategic thinker
  • Training Methods
  • Adult Learning Theories
  • Staff presentations

Accomplishments

i. Brandon Hall 2022 Excellence Gold for Content Authoring

ii. Brandon Hall 2022 Excellence Silver in Compliance Processes

iii. Intrapreneur Award for L&D innovations in 2019

iv. Service Champion for building and driving L&D Platforms in 2015

Certification

SHRM- SCP Feb, 2023

Grow More Coach Jul, 2024

Agile Instructional Design LinkedIn Apr, 2020
Coaching Skills Harvard Business Publishing Apr, 2020
Presentation Skills Harvard Business Publishing Apr, 2020
Manage Human Resource Coursera (Univ. of Minnesota) Aug, 2017
Selling Skills Master Trainer EPOCH, Australia Mar, 2013
Presentation Skills UPFRONT Aug, 2013
Advance Facilitation Skills British Telecom, UK Sep, 2008

Timeline

Sr. Manager-Learning & Development

Acumen (part of Sannam S4 group)
08.2020 - Current

Sr. Manager-Learning & Development

Stanza Living
12.2018 - 03.2020

Sr. Manager-Learning & Development

Snapdeal
01.2015 - 12.2018

Circle Training Head

Bharti Airtel
03.2014 - 01.2015

Country Training Head

BlackBerry
02.2013 - 02.2014

Manager-Learning and Development

Channelplay
01.2011 - 02.2013

Sr. Associate-Learning & Development

HCL Technologies
02.2006 - 01.2010

Grow More Coach - Professional Coach

Grow More Avenues (ICF Accredited)

Senior Certified Professional - Human Resource

Society For Human Resource Management (SHRM)

Post Graduate Certificate - Human Resources Management

XLRI

MBA - Marketing

Symbiosis

High School Diploma -

Chinmaya Vidyalaya

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Maruti Pandey