Marva Polk
Hammond
Summary
Dynamic professional with 35 years of experience in regulatory compliance at J.P. Morgan Chase. Proven track record in customer service, complemented by over 15 years of supervisory and management experience. Holds technical and associate degrees in applied science, along with certifications in dementia care, contact tracing, insurance billing coding, and notary services. Committed to transitioning into a healthcare specialist role within 3 to 5 years, leveraging extensive experience and skills.
Overview
1
1
Certification
Work History
Asst. Manager, Customer Service Rep
J P Morgan Chase - Retired
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
Education
Associate of Applied Science - Health Sciences
Ivy Tech Community College of Indiana
Crown Point, IN05-2025
Technical Degree - Healthcare Specialists
Ivy Tech Community College of Indiana
Crown Point, IN12-2023
Skills
- Regulatory compliance
- Customer service
- Team leadership
- Staff supervision
- Performance evaluation
- Retail management
- Problem solving
- Policy enforcement
- Scheduling and planning
Certification
Certifications:
Dementia Care, Ivy Tech Community College, 2023
Lake Outpatient Insurance Coding CT, 2021
Contact Tracing, John Hopkins University, 2021
Licensed:
Indiana Notary Public, State of Indiana, 2008-present (cont. ed. every 2 years)
Accomplishments
AWARDS
• Ivy Tech Community College Student Leadership Academy Certificate December 9, 2022
• Certificate of Leadership Parade of Promise (Presented by The City of Hammond Ministerial Alliance) January 15, 2024
Honors
Dean's List at Ivy Tech Community College - Dec/2024
Timeline
Asst. Manager, Customer Service Rep
J P Morgan Chase - Retired
Associate of Applied Science - Health Sciences
Ivy Tech Community College of Indiana
Technical Degree - Healthcare Specialists
Ivy Tech Community College of Indiana
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