Mary Douthit
Evansville,IN
Summary
Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.
Overview
22
22
years of professional experience
Work History
BIN Liaison
Employment Strategies
01.2017 - Current
- Facilitated communication between clients and service providers to enhance collaboration.
- Developed and implemented strategies to improve client engagement and satisfaction.
- Coordinated training sessions for staff to ensure compliance with employment standards.
- Analyzed client feedback to refine service offerings and optimize operational efficiency.
- Managed case documentation and reporting, ensuring accuracy and accessibility of information.
- Successfully communicated with entities inside and outside of business.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Employment Specialist
Goodwill Industries
06.2004 - 09.2013
- Assisted clients in identifying job opportunities and career pathways.
- Conducted resume reviews to enhance client presentation and marketability.
- Coordinated job readiness workshops, improving client interview skills and confidence.
- Maintained up-to-date knowledge of local labor market trends to inform job placements.
- Supported the development of tailored employment plans based on individual client needs.
- Facilitated employer engagement initiatives to expand job placement opportunities for clients.
- Documented client progress and outcomes to ensure compliance with reporting requirements.
- Developed and implemented personalized employment plans for diverse client populations.
- Monitored client progress and provided ongoing support throughout employment journey.
- Collaborated with local businesses to establish job placement opportunities for clients.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Engaged in continuous professional development, staying current on best practices in employment services and workforce development.
Education
Bachelor of Arts - Business
University of Evansville
Evansville, IN05-2003
Skills
- Influencing skills
- Verbal and written communication
- Team collaboration
- Goal setting
- Conflict mediation
- Report generation
- Home visits
- Resource advocacy
- Problem-solving
- Relationship building
- Time management
- Decision-making
- Active listening
- Professionalism
- Adaptability
- HIPAA/CARF and ADA experience
Timeline
BIN Liaison
Employment Strategies
01.2017 - Current
Employment Specialist
Goodwill Industries
06.2004 - 09.2013
Bachelor of Arts - Business
University of Evansville