Mary Hornor

• Assisted customers in booking accommodations and transportation services.
• Recommended activities that are suitable for different types of travelers.
• Ensured compliance with applicable laws and regulations related to tourism industry practices.

Asked discovery questions with customers to be able to book them for the best vacation travel experience that accommodates them

• Researched industry trends and developments to identify potential areas for improvement in current curriculum offerings.
• Provided onsite technical assistance to staff in the field to ensure successful implementation of training programs.
• Coached team members on best practices for delivering effective presentations and facilitating group activities.

Assisted with taking guests orders an preparing an serving orders to guests as well as maintaining clean sanitary an safe work environment

Help to create a friendly upbeat atmosphere/environment for guests as well as co workers

• Answered incoming calls from customers searched availability and booked hotel accommodations for customers through direct and clear communication