ABHISHEK OTHAYOTH

Led store operations, ensuring high customer experience, service quality, and brand standards.
Coached and trained teams with strong leadership, accountability, and performance management.
Drove sales planning and KPI analysis using customer insights to improve revenue and profitability.
Managed inventory control, stock planning, and vendor coordination, reducing shrinkage through operational efficiency.
Applied commercial and competitor awareness to respond to market trends, and support business growth.
Handled workforce scheduling, workflow planning, compliance, and customer escalations while collaborating cross-functionally to implement improvements and new initiatives.

Used Gen AI and data science to analyze trends, customer behavior, and performance metrics for data-driven decision-making.
Built dashboards and ran KPI analysis (customer engagement, satisfaction, product/footfall insights) to support commercial and operational planning.
Developed predictive ML models and automated reporting workflows, improving accuracy, efficiency, and business outcomes.
Worked with cross-functional teams and leadership to translate insights into actions that enhanced customer experience and process improvement.

Led store operations with a focus on customer experience, service quality, sales planning, KPI analysis, compliance, and operational efficiency.
Coached and supervised teams, managing scheduling, staff allocation, performance management, accountability, and customer-centric service.
Managed inventory control, stock planning, and vendor coordination, ensuring availability while reducing shrinkage and process gaps.
Applied commercial awareness of market trends and competitors, collaborating cross-functionally with suppliers and leadership to drive growth and improvements.

Managed end-to-end business and retail operations, driving customer experience, service delivery, sales performance, inventory control, budget planning, cash flow, and compliance with operational standards.
Led, coached, and developed teams across scheduling, training, and performance management, building a motivated, customer-focused workforce aligned with company values.
Applied commercial and competitor awareness with sales analysis, KPI tracking, and stock planning, collaborating with customers, vendors, and leadership to improve profitability, retention, and operational efficiency.

Supported daily supply chain operations, coordinating cross-functional teams to ensure on-time product movement, delivery accuracy, and high service quality.
Assisted in demand and performance analysis, tracking KPIs (order accuracy, delivery timelines, stock turnover) to improve inventory availability and process efficiency.
Handled customer and vendor communication, resolved operational issues, and supported compliance and audits to maintain customer experience, safety, and operational reliability.