Summary
Overview
Work History
Education
Skills
City Of Birth
Personal Information
Languages
Timeline
Generic

Mary Kavitha

Bengaluru

Summary

Experienced Service Coordinator with 5 years of responsibility in IT agencies. Extensive professional network of service providers and proven history of effective work. Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office.

Overview

26
26
years of professional experience

Work History

Customer Success Manager

Crimson Cloud
Bangalore
04.2023 - Current
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Managed customer inquiries and complaints in a professional manner.
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Gathered insights from customers through surveys, interviews, focus groups.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Negotiated short- and long-term contracts with sales associates, franchisees and customers.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Teacher

Primary School, TrainBrain Pre School
Bengaluru
06.2022 - 04.2023
  • Train Brain Pre School Handling Std 1 (All Subjects).
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
  • Supervised after school activities such as clubs or sports teams.

Service Co Ordinator

Frontier Business Systems
Bengaluru
04.2007 - 03.2009
  • I was placed at Infineon Technologies as a part of the Service Desk
  • Roles and responsibilities Included Client Services- Fulfil IT requests for both Infineon End Users and IT teams Procurement - Liase with Dealers/Vendors and co ordinate to get the the Quotes, Follow through with Internal Teams for Approvals, Complete the Purchase/Procurement Operations
  • Asset Management- Manage the Stores and maintain assets/Inventory at Infineon (IT Assets)

Executive

Frontier Business Systems
Bengaluru
10.2000 - 03.2001
  • Was a Part of the FBS call Center , part of the New Installation Group (NIG)
  • Key roles and responsibilities included Assigning Calls to Field Support Executives
  • Tracking Calls till Closure Close Looping Incidents with Customer to ensure calls were addressed in line with Customer Expectation Escalation Management Customer Satisfaction Management

Travel Desk Executive

Navras Travels
Bengaluru
06.1998 - 08.2000
  • Managing Air Travel Bookings for Customers on the Domestic Circuit
  • Key Focus area was to ensure Services to Customers was provided seamlessly and with total satisfaction of Customers with an intent of ensuring they Come back to Navras for Future Travel needs/requirements.

Education

Diploma in Electronics And Communication -

KS Polytechnic
Bangalore
07.1998

High School Diploma -

Sri Kumaran
Bangalore

Skills

  • Communication Skills
  • Fast Learner
  • Customer Service
  • Idea Development and Brainstorming
  • Client Advocacy
  • Status Meetings
  • Accurate Recordkeeping
  • Ongoing Client Support

City Of Birth

Bengaluru

Personal Information

  • Date of Birth: 06/09/1977
  • Nationality: Indian

Languages

  • English,
  • Kannada,
  • Tamil,
  • Hindi,
  • Malayalam,

Timeline

Customer Success Manager

Crimson Cloud
04.2023 - Current

Teacher

Primary School, TrainBrain Pre School
06.2022 - 04.2023

Service Co Ordinator

Frontier Business Systems
04.2007 - 03.2009

Executive

Frontier Business Systems
10.2000 - 03.2001

Travel Desk Executive

Navras Travels
06.1998 - 08.2000

Diploma in Electronics And Communication -

KS Polytechnic

High School Diploma -

Sri Kumaran

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Mary Kavitha