Mary Margret
Bangalore
Summary
Dynamic Project Manager with extensive experience at Capgemini, excelling in IT infrastructure management and stakeholder engagement. Proven track record in leading complex server migrations and implementing change management strategies. Adept at utilizing JIRA for defect management while fostering strong team collaboration to ensure project success and timely delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager – Merck (IT Life Science)
Marlabs Innovations Pvt. Ltd.
Bangalore
04.2023 - 10.2024
- Excellent communication skills and ability to work in team
- Collaborate closely and worked along with external vendors like Cognizant, IBM and Oracle organisations
- Upgradation on few SAP Basis application SAP ECC 6.0 EHP 5 - SAP ECC 6.0 EHP 8, Salsa DB Upgrade from Oracle to Hana DB includes testing
- Developed project plans, and identified project scope, goals, resources, scheduling, and risk management plans
- Led project teams to ensure on-time, within budget, and to quality delivery of project deliverables, adhering to organizational standards, policies, and procedures
- Effectively allocated resources across the project team to ensure the project met its goals and objectives, dealt with issues including recruitment, retention, and termination of team members as necessary
- Built strong relationships with internal customers and stakeholders, communicating effectively and creating a shared vision and understanding among stakeholders and team members of the roles, responsibilities and timeline of the project
- Developed and managed a change management plan that minimized disruptions to the business process as implementations are put in place, determined how business processes will be impacted, and identified good practices, and ways of rolling out changes effectively
- Monitored and regularly communicated project status, progress, risks, and issues to the project team and stakeholders, delivering project documentation including project status reports, risk management reports, implementation plans, and post Go-live support plans
- Promoted continuous improvement through the identification and sharing of project best practices, developing project management methodology and standards to improve project delivery throughout the organization
Project Manager – (Bayer)
Capgemini Technology Services India Limited
Bangalore
10.2021 - 08.2022
- Weekly meeting updates and share details over the weekly call on project and progress of each projects and Queries/Doubt/Challenge needs to be highlighted related to projects
- Handled more than nearly 800 server migrations from one DC to another which includes cloud to cloud, physical to cloud and physical to physical (Left & shift)
- Kick off call with the Application managers of Bayer to understand the migration details
- Daily Go/No Go meeting and share the details on migration servers and application ready as per scheduled migration date
- Intra-meetings with Capgemini technical team to understand if the servers are having clearance for migration on public & private tools
- Working on migration/cutover a series of tasks that are performed to migrate servers from source environment to target environment as per an agreed Cutover plan
- Showcasing strong project management skills to ensure the activities of cutover are completed and communicate in a timely manner to stakeholders and involve the right expertise in case of any unexpected events
- Actively validate the Pre-Migration checklists before migration along with the technical team and share inputs with Operations Lead
- Hosted client conference bridges during migration and held internal/external meetings at periodic intervals to check progress
- Handle complete end to end Migration execution of the servers
- Demonstrated effective Communication – Verbal & Non-verbal with respect to time & Stakeholder Management
- Work on Defect Management in SNOW and JIRA, after UAT fails post migration testing
- Analyse and align solution architects to troubleshoot the issues/defects and having RCA completed
Project Manager – (Informa)
DXC Technology (Former Hewlett Packard Enterprise Services (Hp))
Bangalore
05.2020 - 10.2021
- Efficient approach on communication where involved working with Mindtree as external vendor
- Weekly meeting updates and share details over the weekly call on project and progress of each projects and Queries/Doubt/Challenge needs to be highlighted related to projects
- Involve internal DXC team and Informa team to discuss on any initiation challenge, Re-schedule required or any issues arises and DXC to share the PPT prepared on the current project tasks
- Ensure milestones are according to the timelines and all the technical and other resources are set with the approval to have a final kick off call with customer for starting the project
- Collaborated closely with external organisations like mind-tree and other vendors to engage as a PM from DXC front and work for Informa to achieve successful completion of the overall projects
- Review the project documentation, its scope and Confirm Stake holders involved that you know all the teams and ensure the roles and responsibilities are clear and understandable
- Mentored and trained team members on development processes
- Ensure customer delight on each project delivery
Project Manager – (Rolls-Royce)
DXC Technology (Former Hewlett Packard Enterprise Services (Hp))
Bangalore
05.2017 - 05.2020
- Conscientiously interacted with the clients through triage calls and other meetings to understand the project and finalize its scope
- Provide weekly project updates
- Diligently worked with the clients to establish requirements and determine priorities to ensure smooth delivery of the NSSRs
- Executed multiple projects like Server builds, Decoms, Firewall implementation and removal & Server Power down projects
- Collaborated closely with external parties/vendors like Capgemini(India & UK team), IBM, BT, Oracle, Mitie, Vodafone, computa-center to engage as a PM from DXC front and work for the client (Rolls-Royce) to achieve successful completion of the overall projects
- Responsible for developing weekly status reports cost estimates (prepare Quotation) and forecasting resource plans for the NSSRs
- Presenting Expedite changes on CAB/TAB meetings, being part of Change calls for Firewall, Network, NAS allocation, SAN allocation etc, working with all the capability/ technical teams to get changes scheduled and maintaining the timeline as promised to the customer
- Mentored and trained team members on development processes
Project Analyst - IT Infrastructure Projects
DXC Technology (Former Hewlett Packard Enterprise Services (Hp))
Bangalore
03.2016 - 04.2017
- Create new Projects in HP PPMC tool(external and internal)
- Train the new project managers on E.ON account on PPMC
- Updating for project-related WBS and billing codes
- Filling Structure managing
- General Project Log file updating on SharePoint
- Provide all the tool and administrative access
- Onboarding training/Off-boarding support
- Quality Assurance Report – review, analyze and chase some kind of missing data
- Quality Check- based on TPS reports and alert PMs
- Back up function of Change and Top management area
- Assisting PMs on status report and on quality control
Release Manager (Release Management)
DXC Technology (Former Hewlett Packard Enterprise Services (Hp))
Bangalore
03.2016 - 04.2017
- 1st point of contact, managing end-to-end tasks/ Co-ordinate and build the server from the implementation phase until it is release to production
- Organize and facilitate Project Review meetings and monitor and assist the technical teams
- Provides reliable financial forecasts to Higher Management
- Engage actively in tracking the status of the server build / server decomm / server refresh process concerned with necessary management team in EMEA region
- Resolving conflicts and Address the sever issues in naming convention and raise DNS ticket to rename and to obtain new IP address for the servers
- Kick-off meeting with the client and stakeholders and align from the start till the successful completion of the work
- Strictly following the process from the server racking till the OS build or decommissioning is adhered with client policy
Business Analyst – Nielsen (Market Research)
TATA CONSULTANCY SERVICES
07.2010 - 02.2016
- Handling FMCG market research for Nordics (Norway, Denmark & Sweden) countries
- Analytical ability to find the issue and through the drill down funnel approach method used in identifying the gaps and recommend end client in finding the business solution with data and charts showing the trend and provide valuable insights to help in resolving the market issues
- Calculate sales figures, percentage growth value/volume share, etc., of products identified and representing the Final presentation by explaining through different types of charts (pie-chart, bar chart, column chart and line chart to show the trend performance)
- Deliver critical projects in short timeframe to help customer achieve targets
- Selected as Internal Auditor of the new project hub
- Handling the bigger project of one of the important retailer-REMA 1000 of NORWAY
- Developed an documentation for most important projects such as created a Standard Operating Procedures (SOP)/RCA (Root Cause Analysis) for to maintain error free concept
- Track productivity matrix and supported in project allocations
Auditing Analyst
PWC
07.2010 - 06.2013
- Analyze the volume expenses received on deadline and Execute base on Priority and Delegate on processing reports
- Responds to queries, issues, and escalate issues if necessary/Request
- Financial Journal, receipts, or other related to expenses
- Attend to staff queries, issues –Resolve urgent issues
- Promote the documents from Reconciled Folder to Paid Folders
- Audit the reports based on designation by analysing the policy compliance of PwC, & approving the reports
- Managing of 3 provinces of Canada offices in auditing the reports verifying the eligibility & proceed on financing process
- Coding on accuracy tax applicability
- Maintaining of coding accuracy
- Quality management & finance payment
Project Manager – Heathrow Airport (HAL)
Capgemini Technology Services India Limited
Bangalore
- Worked closely with business partners develop and manage the implementation of the project plans until implementation & closure of the project successfully
- Provide structure, control, reporting, communication, RAID management
- Maintain upstream/downstream impacts of IT projects or Networks projects, diligently
- Manage, Socialize, and get buy into the required Project Governance to ensure that Project management procedures are adhered to within a formal governance structure
- Maintain the Project Plan, exercising formal change control when appropriate, to ensure that the agreed Project timescales are adhered to
- Identify, communicate and manage problems, risks and issues which may affect the successful delivery of the Project
- Direct the work of all Work-stream leaders that are delivering operational work-streams within the project to ensure the Project delivers on time, to budget and project interdependencies are identified and actively managed
- Develop relationships with key stakeholders across the business, this could be internal or external
- Produce weekly, monthly & quarterly programme updates/dashboards showing performance against plan, meaningful insights, and remedial actions to address any underperforming areas
Education
MBA - Fin
Pondicherry University
Bachelor degree - Commerce
Bangalore University
Skills
- Project Management
- IT infrastructure Management
- Release Management
- Change Management
- Stakeholder Management
- SNOW
- JIRA
- PPMC
- HPSM/SM9
- MS Office
- Outlook
- Word
- Excel
- Power Point
- Access
- Share Point Microsoft
Willing To Travel
Yes
Certification
- Information Technology Infrastructure Library (ITIL) v3 Foundation in Service Management
- Preparing for PMP
Expertise Skillset
Project Management, IT infrastructure Management, Release Management, Change Management, Stakeholder Management (External and Internal), SNOW, JIRA, PPMC, HPSM/SM9, MS Office – Outlook / Word / Excel, Power Point, Access, Share Point, Microsoft
Key Roles Performed
- Project Analyst
- Project Manager (IT infrastructure)
- Release Management
- Migration Management
Languages
- English, Oral and Written Proficiency
- Hindi, Oral and Written Proficiency
- Kannada, Oral and Written Proficiency
- Tamil, Oral
- Telugu, Oral
- Malayalam, Oral
Summary Of Experience
Results-oriented IT infrastructure Project Manager adapt in project management and strategic planning while supporting multiple industries. 10 years of professional experience delivering excellence in project management, and business analytics.
Personal Information
- Total Experience: 12+ Years
- Willing To Relocate: Yes
- Title: Project Manager
Timeline
Project Manager – Merck (IT Life Science)
Marlabs Innovations Pvt. Ltd.
04.2023 - 10.2024
Project Manager – (Bayer)
Capgemini Technology Services India Limited
10.2021 - 08.2022
Project Manager – (Informa)
DXC Technology (Former Hewlett Packard Enterprise Services (Hp))
05.2020 - 10.2021
Project Manager – (Rolls-Royce)
DXC Technology (Former Hewlett Packard Enterprise Services (Hp))
05.2017 - 05.2020
Project Analyst - IT Infrastructure Projects
DXC Technology (Former Hewlett Packard Enterprise Services (Hp))
03.2016 - 04.2017
Release Manager (Release Management)
DXC Technology (Former Hewlett Packard Enterprise Services (Hp))
03.2016 - 04.2017
Business Analyst – Nielsen (Market Research)
TATA CONSULTANCY SERVICES
07.2010 - 02.2016
Auditing Analyst
PWC
07.2010 - 06.2013
Project Manager – Heathrow Airport (HAL)
Capgemini Technology Services India Limited
MBA - Fin
Pondicherry University
Bachelor degree - Commerce
Bangalore University
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