Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with task prioritization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Pearson Ford
09.2024 - 06.2025
Schedule delivery of customer and fleet vehicles to home, business, or auction
Ensure fleet vehicles have correct accessories and graphics installed
Manage all related documentation including temporary Indiana license plates, repair orders, release forms, purchase orders
Dispatch technicians for on site service
Manage and train new employees for service business development center
Office Administrator
Bill Estes Ford
07.2019 - 08.2024
Coordinate service needs with multiple departments and vendors
Answer and direct inbound phone calls to the appropriate party
Explain and monitor needed repairs for vehicles
Collect payment for work performed on vehicles via cash as well as purchase order, reconcile daily payments
Proficient in Excel
Office Assistant
Greencycle/McCarty Mulch
01.2019 - 07.2019
Schedule commercial and residential deliveries, dispatch appropriate vehicle based on weight of product
Make recommendations based on customers specific landscaping needs, configure volume of mulch or stone
Collect payment
Maintain safe working environment around equipment
Cashier and Customer Service
Ace Hardware
06.2015 - 12.2018
Take payment, create rainchecks for out of stock items
Assist customers in finding needed products
Experience mixing paint
Basic cash balancing and light office duties including phone calls, lamination, paperwork organization