Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mary McMann

Brownsburg

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with task prioritization skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

Pearson Ford
09.2024 - 06.2025
  • Schedule delivery of customer and fleet vehicles to home, business, or auction
  • Ensure fleet vehicles have correct accessories and graphics installed
  • Manage all related documentation including temporary Indiana license plates, repair orders, release forms, purchase orders
  • Dispatch technicians for on site service
  • Manage and train new employees for service business development center

Office Administrator

Bill Estes Ford
07.2019 - 08.2024
  • Coordinate service needs with multiple departments and vendors
  • Answer and direct inbound phone calls to the appropriate party
  • Explain and monitor needed repairs for vehicles
  • Collect payment for work performed on vehicles via cash as well as purchase order, reconcile daily payments
  • Proficient in Excel

Office Assistant

Greencycle/McCarty Mulch
01.2019 - 07.2019
  • Schedule commercial and residential deliveries, dispatch appropriate vehicle based on weight of product
  • Make recommendations based on customers specific landscaping needs, configure volume of mulch or stone
  • Collect payment
  • Maintain safe working environment around equipment

Cashier and Customer Service

Ace Hardware
06.2015 - 12.2018
  • Take payment, create rainchecks for out of stock items
  • Assist customers in finding needed products
  • Experience mixing paint
  • Basic cash balancing and light office duties including phone calls, lamination, paperwork organization

Education

High School Diploma -

Brownsburg High School
Brownsburg, IN
12-2016

Skills

  • Proficient in Excel
  • Strong attention to detail
  • Automotive Service writing
  • Time management
  • Hand tools
  • Organizational skills
  • Analysis skills
  • Inventory control
  • Driving
  • Accounting within automotive industry
  • Customer relationship building
  • Material handling safety practices
  • Customer communication
  • Phone Etiquette

Certification

Valid drivers license

Languages

English

Timeline

Customer Experience Manager

Pearson Ford
09.2024 - 06.2025

Office Administrator

Bill Estes Ford
07.2019 - 08.2024

Office Assistant

Greencycle/McCarty Mulch
01.2019 - 07.2019

Cashier and Customer Service

Ace Hardware
06.2015 - 12.2018

High School Diploma -

Brownsburg High School
Mary McMann