Mary Mosahary
Guest Relations
Tamulpur
Summary
Polished Guest Relation Assoicate with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Well-versed in building long-lasting relationships with typical and VIP guests. Remains calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative, staffing and inventory needs to keep services flowing smoothly.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Guest Relation Associate
The Oterra Hotel
01.2025 - Current
- Implemented quality assurance measures by routinely inspecting rooms and public areas for cleanliness and maintenance standards..
- Maintained accurate records of guest preferences, enabling tailored experiences during subsequent visits.
- Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits.
- Monitored online reviews, responding professionally while implementing changes based on constructive feedback from guests.
- Provided valuable feedback to management on guest trends, preferences, and opportunities for improvement.
- Greeted guests upon arrival by providing warm welcome.
- Contributed to revenue growth by upselling room upgrades and additional services when appropriate.
- Participated in regular meetings with department heads to provide updates on guest relations efforts and discuss areas for potential improvement.
Hostess ( 24@43 Multi Cuisine Restaurant )
The Oterra
12.2023 - 12.2024
- Maintaining the inventory and stock.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated ethical and honest behavior in day-to-day.
- Maintaining Guest Feedback Tracker.
- Guest Handling.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Guest Service Associate
Radisson Bengaluru City Centre
10.2022 - 12.2023
- Cash Handling.
- Telephonic Handling and Guest Relation.
- Check-In and Check-Out Procedures.
- Taking Room Reservations.
- Escorting and Assisting Guests as per their needs.
- Got 'Employee of the Month' at Radisson Bengaluru City Centre.
Education
12th Pass -
Kumarikata Jr. College
Skills
- Adaptability
- Problem Solving
- Active Listening
- Time Management
- Attention to Detail
- Communication Skills
- Guest Service Skills
- Complaint Handling
- Personal Grooming
Timeline
Guest Relation Associate
The Oterra Hotel
01.2025 - Current
Hostess ( 24@43 Multi Cuisine Restaurant )
The Oterra
12.2023 - 12.2024
Guest Service Associate
Radisson Bengaluru City Centre
10.2022 - 12.2023
12th Pass -
Kumarikata Jr. College
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