Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mary Nguyen

Clarksville

Summary

Hello! My name is Mary. I am bilingual and have years of experiencing about translating and effectively communicating in Vietnamese and English. I am also well-versed in people skills and problem-solving as a quick learner. With my work experiences at SDF8 and confidence in personal merit, I believe Amazon is a significant stepping stone for my professional career, as to develop myself for the better as a process worker and also as a good value customer.

Overview

8
8
years of professional experience

Work History

Picker

Amazon (SDF8)
11.2018 - 12.2019
  • Two-timer Triple Crown Champion awards for six-month consecutively.
  • Top 1% Picker with high accuracy and consistent speed.
  • Kept accurate records of picked items to assist in inventory control and tracking.

Translator and Interpreter

Freelancing
10.2016 - 11.2017
  • Translated documents from Vietnamese to English, and vice versa.
  • Negotiating, interpreting, and organizing documents for foreign clients.
  • Upheld confidentiality for handling sensitive or classified documents.


Warehouse Packer

Amazon (SDF8)
02.2021 - Current
  • Top 5% Packer/Sorter within AFE department.

Learning Ambassador

Amazon (SDF8)
10.2021 - 04.2022
  • Adapted teaching approaches based on feedback to enable growth.
  • Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
  • Enhanced learning experience of new hires by delivering comprehensive training modules.

Pack PG (Process Guidance)

Amazon (SDF8)
10.2021 - Current
  • Managed high-pressure situations effectively while maintaining order accuracy rates above average expectations.
  • Ensured quality control by upkeep and evaluate packing processes.
  • Identify cost-effective methods to pack for reduce waste.


Sort PG (Process Guidance)

Amazon (SDF8)
06.2022 - Current
  • Operating and maintain AFE's sorter.
  • Reduced error rates in the sorting process by conducting quality checks with feedbacks.
  • Enhanced sorting efficiency by training team members with protocols.
  • Identify mechanical issues to help fasten work process.

Lead Problem Solver

Amazon (SDF8)
07.2022 - Current
  • Defined problems, research, extracted data, and correcting human or computer errors for quicker resolution.
  • Directly working with leadership and various departments to manage and to complete quarterly quotas (CPT-Critical Pull Time).
  • Solving problems by implement novel solutions, request picking totes, analyze complex errors, correct shipment labels, and ensure highest working quality.
  • Established clear performance metrics to team members by deep dive into root problems.
  • Presenting new ideas to leadership to aid in completing quotas/CPTs.

Project Manager

R Services
02.2023 - 11.2024
  • Planned and scheduled phases for large contracting projects.
  • Met project deadlines without sacrificing build quality or integrity.
  • Identified resources required to meet goals and objectives.
  • Managed projects from procurement to commission.
  • Sourced, vetted, and managed vendors to accomplish project goals.

Education

High School Diploma -

Klein Forest
Houston, TX
06-2018

Skills

  • Fluent in Vietnamese and English
  • Spanish Language Learner (B1)
  • Basic Microsoft Excel skills and complex Microsoft Word skills
  • Logical reasoning and digital literacy
  • Quantitative skills
  • Adaptable to change
  • Cultural awareness
  • Problem-solving skills

Interests

  • Avid Reader
  • Writing and publishing short stories
  • Language learner (B1 Spanish, A1 German, A1 Korean)
  • Lego

Timeline

Project Manager

R Services
02.2023 - 11.2024

Lead Problem Solver

Amazon (SDF8)
07.2022 - Current

Sort PG (Process Guidance)

Amazon (SDF8)
06.2022 - Current

Learning Ambassador

Amazon (SDF8)
10.2021 - 04.2022

Pack PG (Process Guidance)

Amazon (SDF8)
10.2021 - Current

Warehouse Packer

Amazon (SDF8)
02.2021 - Current

Picker

Amazon (SDF8)
11.2018 - 12.2019

Translator and Interpreter

Freelancing
10.2016 - 11.2017

High School Diploma -

Klein Forest

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Mary Nguyen