MARY RAJ
Banga,PB
Summary
Aiming to get associated with a progressive organization that gives me scope and update my knowledge and skills in accordance with the latest trends and to be a part of a team that dynamically work towards the growth of the organization and gain satisfaction.
· Confidence
· To tackle the problem with positive approach
· Excellent team worker, Quick Leaner and can adapt myself in changing environment.
· Willingness to achieve more in this competitive world
· Readiness to face all challenge.
Overview
10
10
years of professional experience
Work History
Soft Skills Trainer
SIX PHRASE
Coimbatore
- Conducted thorough pre-and post-assessment tests to gauge trainee progress and adjust teaching methods when necessary for optimal results.
- Designed and implemented evaluation tools to measure the effectiveness of training sessions, enabling continuous improvement of course materials.
- Promoted a culture of continuous learning within client organizations by delivering regular follow-up sessions covering advanced soft skills concepts.
- Enhanced participant engagement by incorporating real-life scenarios and interactive activities in training sessions.
- Served as a subject matter expert in soft skills by keeping abreast of industry trends and best practices to ensure relevance and efficacy of training content.
- Maintained detailed records of participant progress, utilizing data to identify patterns and areas for improvement in the overall training program.
- Applied interpersonal and motivational skills to facilitate program engagement and promote adherence to principles taught during training.
ADMN MANAGER \ HR
FORTEC BINDIN SYSTEM
Coimbatore
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
CUSTOMER SUPPORT EXCUTIVE
VODAFONE
COIMBATORE
Administrative Manager
FORTEC BINDING SYSTEM
COIMBATORE
CUSTOMER CARE EXECUTIVE
VODAFONE
COIMBATORE
SUBJECT MATTER EXPERT
LLOYDS BANK
BANGALORE
Customer Service Executive
CITI BANK USA
BANGALORE
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
KITCHEN AND STORE
SOLIDARITY FOUNDATION
Bengaluru
12.2022 - Current
- Enhanced customer satisfaction by providing personalized kitchen solutions.
- Built strong relationships with vendors, ensuring high-quality products at competitive prices.
Customer Service Executive
HDFC BANK
Bengaluru
01.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Customer Service Executive
ORTHO ONE HOSPITAL
Coimbatore
01.2015 - 09.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
HR Executive
ALPHA PLACEMENT SERVICES
Coimbatore
02.2014 - 01.2015
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in [Number]% retention rate increase.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
Education
MIT - INTERNATIONAL TRAINING
KARNATAKA UNIVERSITY
IBM BANGALORE 01.2006
B.COM - BACHELORS OF COMMERCE'S
KARNATAKA UNIVERSITY
BANGALORE 04.2001
Accomplishments
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Tamil
Advanced (C1)
KANNADA
Advanced (C1)
Timeline
KITCHEN AND STORE
SOLIDARITY FOUNDATION
12.2022 - Current
Customer Service Executive
HDFC BANK
01.2022 - Current
Customer Service Executive
ORTHO ONE HOSPITAL
01.2015 - 09.2017
HR Executive
ALPHA PLACEMENT SERVICES
02.2014 - 01.2015
Soft Skills Trainer
SIX PHRASE
ADMN MANAGER \ HR
FORTEC BINDIN SYSTEM
CUSTOMER SUPPORT EXCUTIVE
VODAFONE
Administrative Manager
FORTEC BINDING SYSTEM
CUSTOMER CARE EXECUTIVE
VODAFONE
SUBJECT MATTER EXPERT
LLOYDS BANK
Customer Service Executive
CITI BANK USA
MIT - INTERNATIONAL TRAINING
KARNATAKA UNIVERSITY
B.COM - BACHELORS OF COMMERCE'S
KARNATAKA UNIVERSITY