Gaming, cooking, blogging, trekking, painting, diy projects, animal rescuing and volunteering
MARY SAIKIA
Customer Service Representative
Pune
Summary
Core Strengths Ability to work in team. Self confidence. Flexibility. Good communication skills both written and verbal. JAVA, MY SQL ,MS OFFICE and HTML.Team handling skills and immense process knowledge with previous companies.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Representative
Ventura Capita
Pune
02.2022 - Current
- Help establish a pilot project of two UK based Telecom providers.
- Responded to customer requests for products, services, and company.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Case Processing Executive
AM Infoweb
Pune
10.2020 - 11.2021
- Case management for multinational insurance agencies and workers compensation claims.
- Retrieval of data for insurance investigation from medical facilities for insurance verification.
- Daily meetings with clients regarding various case progressions and action plans.
- Updating and maintaining databases of case files and investigations.
- Assisting and training new employees of the same skill set.
Management Trainee
Alpha Interns
Pune
08.2016 - 10.2018
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Conceptualized innovative sales solutions to increase company revenue.
- Assisted with onboarding of new employees by providing training and development resources.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
BCOM, Bachelor of Commerce - undefined
Pune University, Faculty H.s. School, CBSE BOARD
10th -
St Mary’s School, SEBA BOARD
01.2000 - 04.2010
12th - Commerce
Faculty HS School
Guwahati 04.2010 - 05.2012
Skills
Financial administration
Process improvements
Business planning
Customer Relations
Business Development
Operations oversight
Certification
MS-Office, Java, My SQL, C++
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 17 staff members.
- Documented and resolved process issurs which led to efficient and quicker results.
- Collaborated with team of 20+ in the development of Project Williams(VM O2).
Interests
Timeline
Customer Service Representative
Ventura Capita
02.2022 - Current
Case Processing Executive
AM Infoweb
10.2020 - 11.2021
Management Trainee
Alpha Interns
08.2016 - 10.2018
12th - Commerce
Faculty HS School
04.2010 - 05.2012
10th -
St Mary’s School, SEBA BOARD
01.2000 - 04.2010
BCOM, Bachelor of Commerce - undefined
Pune University, Faculty H.s. School, CBSE BOARD