Mary Usha A
Bangalore
Summary
Results-driven Office Administrator with a strong track record in optimizing operations and enhancing organizational efficiency. Skilled in supporting senior leadership and coordinating cross-functional teams. Experienced in vendor management, budgeting, and recruitment. Collaborates effectively with leadership on strategic planning and workforce management to align initiatives with business objectives.
Overview
17
17
years of professional experience
Work History
Assistant Manager Admin
Prestige Property Management Services
2019.11 - Current
- Managed office administration and daily operations, enhancing overall business efficiency.
- Managed complete HR functions, including recruitment, employee engagement, performance management, HR operations, payroll coordination, and compliance.
- Worked closely with the founder on strategic HR initiatives, workforce planning, organizational growth, and culture building.
- Led hiring strategies and managed end-to-end recruitment processes across departments.
- Coordinated with vendors, contractors, and service providers, ensuring timely delivery and high service quality.
- Supported management in performance reviews, employee development, and team structuring.
- Coordinated HR and employee activities across departments.
- Tracked operational expenses, supporting initiatives for cost optimization.
- Prepared HR MIS reports, analytics, and organizational insights for leadership review.
- Acted as a key communication link between architects, site teams, vendors, consultants, and clients.
- Supported the coordination of ongoing architectural and interior design projects, ensuring operational alignment across teams.
- Managed office facilities, housekeeping, maintenance, stationery, and inventory requirements.
- Coordinated with vendors, contractors, and service providers to ensure timely delivery and service quality.
- Handled office expenses, petty cash, invoice processing, budgeting support, and payment follow-ups.
- Maintained office documentation, reports, records, and administrative files with accuracy and confidentiality.
- Assisted in procurement activities, including quotations, purchase orders, and vendor management.
- Supported HR and employee coordination activities, as required, across departments.
- Tracked operational expenses, and supported cost optimization initiatives.
- Formulated annual operating and capital expenditure budgets to support business planning.
- Forecasted revenue streams and projected, upcoming property-related expenses.
- Analyzed historical financial data to identify patterns and support future planning.
Sr. Process Associate
WNS Global Services Pvt. Ltd.
2014.04 - 2017.11
- Analyzed claims to determine company's liability, made approval or denial decisions, and negotiated settlements with claimants according to policy provisions.
- Collaborated with insurance agents and interviewed claimants to correct errors and investigate questionable issues, ensuring accurate claim processing.
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Customer Service Representative
IBM Daksh
2013.02 - 2014.04
- Provided accurate product and service information, resolved customer concerns efficiently, ensured positive service experiences for customers.
- Greeted customers promptly, answered queries, opened and updated customer accounts, recommended suitable solutions, handled complaints professionally, followed up to ensure complete resolution, prepared periodic reports by collecting and analyzing customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Care Executive | Customer Relations
Meru Cabs Pvt Ltd
2009.07 - 2011.12
- Interacted with customers via phone, email, online chat, and face-to-face communication to resolve diverse customer care issues, enhancing customer experience.
- Responded promptly to inquiries, provided pricing and delivery information, verified customer details, set up new accounts, and processed orders while maintaining accurate data in CRM systems such as Siebel, ensuring efficient service delivery.
- Supported customer care initiatives including online billing, order tracking, account management, and performance reporting, while capturing customer feedback to enhance service quality and boost customer satisfaction.
Education
Bachelor of Arts - Economics
St. Joseph's Evening College
Bengaluru, India 2001.04 -
PUC - Art
St. Joseph's Pre University Evening College
Bengaluru, India 2001.04 -
SSLC -
St. Joseph's Convent Girls' High School
Bengaluru, India 2001.04 -
Skills
Operations Management
Employee Performance Evaluations
Problem-Solving
Team Leadership
Cost Reduction
Team Motivation
Declaration
I hereby declare that the above information is true up to my knowledge and references are available upon request. Thank you. Date: Place: Bangalore. (Mary Usha A)
Timeline
Assistant Manager Admin
Prestige Property Management Services
2019.11 - Current
Sr. Process Associate
WNS Global Services Pvt. Ltd.
2014.04 - 2017.11
Customer Service Representative
IBM Daksh
2013.02 - 2014.04
Customer Care Executive | Customer Relations
Meru Cabs Pvt Ltd
2009.07 - 2011.12
Bachelor of Arts - Economics
St. Joseph's Evening College
2001.04 -
PUC - Art
St. Joseph's Pre University Evening College
2001.04 -
SSLC -
St. Joseph's Convent Girls' High School
2001.04 -