Maryam Ahmed
Bangalore
Summary
Dedicated professional with extensive experience in talent development, learning operations, and quality assurance. Skilled in supporting program managers, managing learning systems, and providing excellent client service. Proficient in coordinating virtual sessions, data entry, generating reports, and performing root cause analysis. Looking to contribute my skills to a dynamic organization in a client and stakeholder management role.
Overview
7
7
years of professional experience
Work History
L&D Level-II Associate, Human Resource (3rd Party Payroll Deloitte)
Deloitte Support Services
Hyderabad
03.2021 - Current
- Highly proficient with Learning Management Systems, such as NextGen, SBX, ServiceNow, and Salesforce (L&D) to create, manage, and deliver virtual and live instructor-led training for the organization
- Supported program planning and identified processes to ensure smooth execution of learning events
- Designed and expanded training and development programs based on the needs of the organization for both Deloitte US and Deloitte USI clients
- Coordinated the smooth execution of live and virtual training by effectively collaborating with project managers, instructors, and the audience
- Worked on tools like SABA and NextGen for creating courses and classes, ensuring course completion, and delivering credits to participants and instructors as per NASBA guidelines
- Currently working on Non-CPE attendance marking, Zoom modifications, CPE pre-delivery submissions, CPE post-delivery submissions, Non-CPE SABA modifications, main seminar closure, and assisting with the latest LMS launched by Deloitte called DOWS (Development Operations Workflow Solution) in testing and course and class creation
- Conducted periodic connects with the Talent L&D team for planning and executing learning programs
- Supported the team lead in managing SLAs, setting expectations, and negotiating timelines
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Freelancer
Sikshashri
Hyderabad
01.2018 - 08.2021
- Company Overview: NGO
- Worked with Sikshashri education consultants as a resource person for the Telangana welfare social education institution society (2018)
- Worked with Sikshashri education consultants as a coordinator for the Telangana welfare social education institution society [T.W.R.E.S] at Chilkur and [T.T.W.R.D.C.W] ShadNagar (2019-2020)
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Education
Masters of Power Electronics -
Osmania University
Hyderabad 06.2017 - 06.2017
Skills
- Data Visualization
- Microsoft Excel
- Power Query
- Microsoft PowerPoint
- Power BI
Microsoft office
Personal Qualifications
Masters of Power Electronics, Osmania University, 2017, Hyderabad, Telangana
Tools And Software
- SBX, Advanced
- NextGen, Advanced
- Salesforce Dashboards
- Service Now Reporting
- Data Visualization, Basic
Summary Of Experience
Dedicated professional with extensive experience in talent development, learning operations, and quality assurance. Skilled in supporting program managers, managing learning systems, and providing excellent client service. Proficient in coordinating virtual sessions, data entry, generating reports, and performing root cause analysis. Looking to contribute my skills to a dynamic organization in a client and stakeholder management role.
Timeline
L&D Level-II Associate, Human Resource (3rd Party Payroll Deloitte)
Deloitte Support Services
03.2021 - Current
Freelancer
Sikshashri
01.2018 - 08.2021
Masters of Power Electronics -
Osmania University
06.2017 - 06.2017
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