Mary Beth Greene
Greenfield
Summary
Professional with a background in customer service and team collaboration. Ability to handle multiple tasks efficiently and effectively in fast-paced environments. Recognized for reliability, productivity and adaptability, with a swift capacity to learn and apply new skills.
Overview
6
6
years of professional experience
Work History
Route Sales Representative
Frito Lay
09.2022 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
Customer Experience Manager
Michaels
08.2020 - 09.2022
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Analyzed and reported on key performance metrics to senior management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established cross-functional teams for improved communication between departments and better customer experiences.
Operations Manager
Earthwise Pet
09.2019 - 05.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Lone Star College
Houston, TXSkills
- Account and customer retention
- Route planning and management
- Team support
- Warehouse operations
- Sales goals
- Commercial vehicle operation
- Product merchandising
- DOT certification
Timeline
Route Sales Representative
Frito Lay
09.2022 - Current
Customer Experience Manager
Michaels
08.2020 - 09.2022
Operations Manager
Earthwise Pet
09.2019 - 05.2022
GED -
Lone Star College
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