Mary Kay Davis
Frankfort
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
37
37
years of professional experience
1976
1976
years of post-secondary education
1
1
Certification
Work History
Customer Service Sales Producer
Scott Scales Insurance Agency
Lafayette
01.2017 - 12.2025
- Developed relationships with clients to understand their insurance needs.
- Presented insurance products to potential clients effectively and clearly.
- Assisted clients in completing insurance applications and documentation accurately.
- Reviewed policy renewals and communicated changes to clients promptly.
- Resolved client inquiries and concerns efficiently to ensure satisfaction.
- Ensured compliance with applicable laws, regulations and ethical standards when dealing with customers.
- Responded promptly to inquiries from potential clients, providing information and assistance.
- Engaged with prospects through cold calling, emailing, and social media outreach.
Operation Assistant
Farmers Bank
Frankfort
10.1988 - 12.2016
- Assisted with daily operations and customer service inquiries at Farmers Bank.
- Maintained accurate records of transactions and customer interactions.
- Supported account management by processing applications and documentation.
- Ensured compliance with banking regulations during daily operations at the bank.
- Collaborated with team members to resolve customer issues effectively.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
Education
Frankfort High School
Frankfort, INSkills
- Customer relationship management
- Policy presentation
- Claim processing
- Compliance adherence
Certification
I have my Indiana License for Personal Lines. I just renewed my license for the next 2 years.
References
References available upon request.
Timeline
Customer Service Sales Producer
Scott Scales Insurance Agency
01.2017 - 12.2025
Operation Assistant
Farmers Bank
10.1988 - 12.2016
Frankfort High School