MARY MABLE T J
THURUTHEL HOUSE, ARTHUNKAL P. O CHERTHALA,INDIA
Summary
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets. Hardworking and motivated student with good study skills and excellent communication abilities seeks opportunities in account management. Works hard to prepare and deliver accurate, thorough work. Collaborates well on group projects for presentations and tasks. Seasoned Account Manager with 10 years of experience. Shares excellent client oversight, issue resolution and relationship-building skills. Highly effective at maximising repeat business opportunities. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Account manager
PKR FOODS
Aroor
10.2022 - Current
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Oversaw account portfolio to deliver top-quality account services.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Provided customers with price information and handled financial transactions.
- Placed customer orders, providing guidance on product delivery timeframes.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Demonstrated product features and functions to engage potential customers.
- Maximised client success, educating on financial and operational strategies to support account growth.
Account manager
DREAM NET SOLUTIONS
Ernakulam
12.2017 - 09.2022
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Oversaw account portfolio to deliver top-quality account services.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Analysed client feedback to highlight areas in need of improvement.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Provided customers with price information and handled financial transactions.
- Trained and mentored new account representatives to deliver outstanding service.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Increased current product and service sales through knowledgeable customer advice.
- Placed customer orders, providing guidance on product delivery timeframes.
Accountant
HIPSONIC TECHNOLOGIES
Ernakulam
09.2011 - 09.2013
- Prepared monthly bank reconciliations and compiled reports for financial reviews.
- Analysed monthly balance sheet accounts for corporate reporting.
- Generated invoices based on established accounts receivable schedules and terms.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Reconciled accounts from income and expense data to net worth and assets.
- Maintained integrity of general ledger, including chart of accounts.
- Analysed monthly reporting to reconcile production operations and general ledger.
- Prepared monthly bank reconciliations with [Number]% accuracy.
- Prepared VAT and income tax forms for commercial and individual clients.
- Filed tax returns and prepared governmental reports in compliance with strict standards.
Accountant Assistant cum purchase officer
FLASH ADVERTISING AND MARKEETING AGENCIES
Ernakulam
05.2009 - 08.2011
- Entered transactions into internal databases.
- Prepared bank deposits, checking and correcting any errors.
- Maintained company purchase and sales ledgers.
- Maintained and improved company bookkeeping processes.
- Verified accounting records, following up outstanding transactions.
- Answered member calls regarding accounts and made necessary adjustments and payments.
- Worked under guidance of accountants to prepare financial data in correct formats.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Scanned financial records, locating and correcting any errors.
- Assisted in preparing monthly, quarterly and year-end tax returns.
- Supported accurate recordkeeping by properly documenting financial transactions.
- Managed payroll by tracking employee hours and entitlements.
- Distributed invoices, answering payee queries and communicating deadlines.
- Reconciled all company accounts, including credit cards and expenses.
- Allocated bills and accounts in line with department strategy.
- Prepared client billing under guidance from billing manager.
Education
Bachelor of Commerce - COMPUTER
ST. MICHAEL'S COLLGE
Cherthala, Kerala 06.2004 - 03.2007
Skills
- Cash handling
- Customer Service
- Customer relations
- Team Leadership
- Payment Processing
- Product knowledge
- Account management
- Stock management
- Employee management
- Public Relations
- Order processing
- Product training
Languages
English
Intermediate
Malayalam
Proficient (C2)
Hindi
Intermediate
Timeline
Account manager
PKR FOODS
10.2022 - Current
Account manager
DREAM NET SOLUTIONS
12.2017 - 09.2022
Accountant
HIPSONIC TECHNOLOGIES
09.2011 - 09.2013
Accountant Assistant cum purchase officer
FLASH ADVERTISING AND MARKEETING AGENCIES
05.2009 - 08.2011
Bachelor of Commerce - COMPUTER
ST. MICHAEL'S COLLGE
06.2004 - 03.2007
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