Mary Nancy Sherly J
Chennai
Summary
Looking for a challenging career to apply my knowledge effectively and develop my overall personality and contribute my best to the organization. PROFESSIONAL SYNOPSIS 1.5 Years of experience in Direct Finance of the company with Tiger Analytics India LLP. 4 Years of experience with Time and expense auditing with Accenture Services Pvt Ltd. A competent professional with 2.5 years of post - qualification experience in Credit Card/Mortgage Operations, Client Servicing, & Auditing. Good knowledge of credit cards. Dexterous in credit card operations, applying leadership skills, planning & executing. Deft at conducting audits for card business - customer service, card business – collection as well as Mortgage – Collections. Proven track record of establishing and restructuring procedures, thereby contributing in a major way towards augmented growth and profitability levels. Deft in handling operations in compliance with the rules and regulations laid by the organization. Risk Management Devising risk policies, managing risks, and implementing effective mechanisms to mitigate them. Suggesting guidelines for fraud control and checking segmentation of cases & briefing risk about dangerous segments of sourcing. Undertaking non-starter updates to credit for identification of risks, analyzing risks, mitigating risks, controlling risks, and monitoring the risks arising by funding certain profiles. Customer Relationship Management Mapping client’s, identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [10+] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
Viva IT Technologies
12.2022 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Had frequent interactions with clients and follow up with development team.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained open communication by presenting regular updates on project status to customers.
- Have handled nearly 7projects as an individual project manager.
Team Lead
Tiger Analytics India LLP
03.2021 - 12.2022
- Business Operations
- Worked in the Accounts Receivable Team for Tiger Analytics India
- Invoice Preparation for vendors on a monthly basis as per time line agreed
- Sow ID Creation with draft SOW sent by client partners
- Created Planned and confirmed revenue file for company
- Monthly Revenue from Staffing: Created the revenue file monthly for the organization from staffing
- The file contains the revenue of each employee in the organization, Bench details, Cost, Gross
- Margin Dashboard of Tiger Analytics
- The file was created to know the revenue of company via employee wise, client wise of all onshore and offshore employees
- The file was reported and presented to the CEO of the organization
- It will be presented to the top management of the organization for each month
- Was given a two-member team to work on the revenue.
- Worked different stations to provide optimal coverage and meet production goals.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Created the revenue project for Domestic as well for onshore.
Country Controllership Associate
Accenture Services Limited
12.2015 - 03.2020
- Worked on T&E India Domestic (Time and Expense) auditing for Accenture Employees in India
- Accountable for the auditing of the claims submitted by the Employees on a time basis
- Validating the claims submitted on various processes like payments, settlements for exit employees,
- Employees moving to another country for the project, Manual claims of Employees
- Managing Service requests from various employees at different levels to validate the effectiveness of the controls that are in place
- Engage and interact with the Employees to understand the requirements, issues, and concerns and provide proactive solutions to enhance Employee satisfaction
- Escalate any critical Fraud Claims submitted by employees identified to seniors for review as applicable
- Participate in client meetings, calls, and periodic reviews to understand disconnects and areas of development
- Responsible for taking huddles, giving process updates, and taking client feedback
- Ensure appropriate documentation completion using the appropriate tools.
- Found a fraud during an Audit and bought 30000$ profit for the ORG.
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
TCS Limited
02.2013 - 12.2015
- Key Deliverables Worked on NAO-CTU (North America Operations – Control Testing Unit) of Citi Bank
- Risk & Control
- Self- Assessment auditing for North America’s Cards and Mortgage
- Accountable for auditing of Card and Mortgage business thereby ensuring adherence to federal and state laws of United States
- Validating tests conducted on various process like payment program, settlements, Work at Home
- Employees, Manual letters, Systemic letters, Record Retention, Emails, Service Quality and Dialer to ensuring compensation of control towards risks inherent to business as well as ensuring adequate testing of these controls
- Managing deliverables requests from various lines of business (Retail Cards, Corporate Cards,
- Mortgage Business and etc) to validate the effectiveness of controls that are in place
- Engage and interact with clients to understand requirements, issues, and concerns and provide proactive solutions to enhance client satisfaction
- Escalate any critical outstanding issues, customer feedback, and risk triggers identified are to the Client /
- Seniors for review as applicable
- Participate in client meetings, calls, and periodic reviews to understand disconnects and areas of development
- Responsible for taking huddles, giving process updates, and taking client feedback
- Ensure appropriate documentation completion using appropriate tools.
- Self-motivated, with a strong sense of personal responsibility
Standard Chartered
12.2010 - 01.2012
- Key Deliverables
- Common business services [CBS] Preparing static data and authorization of entries made in common platform-Common Business services for all Web Bank products for 42 Countries – Payments, Cash, Trade, Custody and Collections
- Authorization and Maintenance of Customer profile, Group profile, Reference Tables, Data Access,
- Functional Access Profile for web bank corporate customers
- Authorization and Maintenance of Users for Web bank and multiple systems login through Single Sign on
- Authorization of customers in B2bex, Net Imex, Trade Transaction Initiation & User Customer Admin for Trade customers
- Generating Vasco and Smart Card for Security login and payment & Trade Transaction
- Authorization, Personalization, and Generation of Smart Cards
- Generating pin files for Smart card customers and sending pins to customers
- Sending Acknowledgements & Reminders for Revocation/Re-issue to customers for maintaining the validity of smart cards
- Examine all terms and conditions of approved business credit application and banking arrangement letter and load limit accordingly
- Ensure the agreed SLA (Service Level Agreement) is met.
- Identified issues, analyzed information, and provided solutions to problems
- Managed time efficiently in order to complete all tasks within the deadlines
Education
MBA -
AIMA Liba
Delhi04.2019
B.com -
Stella Maris College
Chennai04.2010
Skills
- Operations / Process Management
- Leading and managing processes inclusive of identifying potential
- Processes and implementing processes in line with guidelines for
- Improving operational efficiencies
- Defining & /customer satisfaction through process implementation
- As well as coordinating with client with the objective to maintain
- Fruitful relationships and reach business goals
- Ensuring that the highest service standards are maintained for servicing
- Of all clients and maintaining minimum turn-around time
- Resolving customer (internal) queries and request through team E-
- Mails
- Maintaining MIS & reports, evaluating them for facilitating decision-
- Making process
Certification
Certified Courses
PGDCA (Liba informatics
center Loyola college Chennai)
Retail Banking (Scope
international Chennai)
MS-office (NIIT Chennai)
SAP B1
Hobbies
Playing basketball
Listening to music
Make friends
Additional Information
Declaration:
I hereby declare that the facts given above are genuine to the best of my knowledge and belief.
Place: Chennai
Date :
J Mary Nancy Sherly
Languages
English
Advanced (C1)
Timeline
Project Manager
Viva IT Technologies
12.2022 - Current
Team Lead
Tiger Analytics India LLP
03.2021 - 12.2022
Country Controllership Associate
Accenture Services Limited
12.2015 - 03.2020
TCS Limited
02.2013 - 12.2015
Standard Chartered
12.2010 - 01.2012
MBA -
AIMA Liba
B.com -
Stella Maris College
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