Mary Panimalar Jamuna
Banglore
Summary
Dynamic HR Lead with a proven track record in driving team performance, optimizing HR operations, and enhancing employee experiences. Adept at managing compliance, payroll, and employee relations, while ensuring seamless HR service delivery. Skilled in SAP, Workday, and Service Now. I thrive in fast-paced environments, fostering a culture of efficiency and engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Process Lead
Tata Consultancy Services
Bangalore
07.2023 - Current
- Lead and support a team of HR representatives handling employee queries, ensuring seamless daily operations.
- Track key performance metrics, such as AHT (Average Handle Time), FCR (First Call Resolution), and CSAT (Customer Satisfaction Score), to ensure adherence to SLAs.
- Conduct regular audits of interactions, provide feedback, and implement strategies to maintain service excellence.
- Handle complex HR inquiries, resolve issues efficiently, and escalate unresolved matters to the appropriate teams.
- Identify skill gaps, conduct coaching sessions, and implement process improvements to enhance team capabilities.
- Preparing a root cause analysis for the team.
- Manage workforce scheduling, chat concurrency, and ticket resolution processes to improve efficiency.
- Generate and analyze performance reports to identify trends, optimize workflows, and drive continuous improvement.
- Foster a positive work culture, motivate the team, and proactively address concerns to enhance productivity and morale.
- Direct interaction with the stakeholders and hosting weekly audit calls with the customer.
- Providing daily weekly and monthly reports to the stakeholders
HR Executive
Amazon India Pvt Ltd
Bangalore
11.2021 - 06.2023
- Collecting and verifying employee attendance, hours worked, shift changes, overtime, surge pay, salary revision, one-time payment, severance pay, and leaves.
- Handling post-payment adjustments, including retroactive pay, or refunds.
- Addressing employee queries regarding pay, deductions, and benefits.
- Generating and submitting required payroll reports to management or authorities.
- Performed quality audit processes across business workflows to ensure compliance, and identify opportunities for process improvements.
- Handling employee concerns and issues related to attendance details on the trouble ticketing tool.
- Monitored the SLA and aging ticket reports for respective teams and helped team members address these tickets.
- Ensured there were no pay defects for employees before payroll closed and came up with quality ideas that could reduce pay defects and manual work.
- Worked on pending TTs with day-to-day follow-ups with employee supervisors and site HRs.
- Addressed escalations and took corrective actions for the escalations.
- Prepared daily reports of the large data of issues flowing in and being resolved by the team to ensure the service level is always achieved for HRS processes.
HR Executive
Collabera Technologies Pvt (Client Amazon)
Bangalore
05.2021 - 06.2021
- • Reviewed timesheets, work charts, and wage computation to detect and reconcile payroll discrepancies. • Verified hours worked, attendance, and pay adjustments, and posted information into designated records.
• Distributed and collected timecards each pay period to maintain consistent processing.
• Reviewed timesheets for accuracy and flagged errors to gather additional information or correct data.
• Verified the information submitted to identify and resolve discrepancies with payroll and employee personal data.
• Trained employees on how to accurately use the organization’s timekeeping system, and avoid payroll delays.
Teacher's Assistant
St.Antony's High School
Bangalore
05.2015 - 04.2017
- • Worked as an English teacher for 6th and 7th grades for two years.
• Developed and implemented a variety of lesson plans to meet the needs of a diverse student population.
• Utilized positive reinforcement strategies to encourage student motivation.
• Collaborated with other teachers to create an interdisciplinary approach to teaching.
• Designed and implemented assessment strategies to measure student progress.
• Developed and maintained a positive learning environment.
• Provided individualized instruction and support to students with special needs.
HR Assistant
LU pvt Ltd
Tamilnadu
08.2008 - 11.2009
- Assist in the coordination of staffing and recruitment processes.
- Support new hires through orientation, introducing them to company policies, and integrating them into the workplace culture.
- Organize hard and soft copies of employee records.
- Process documentation and prepare reports relating to performance evaluations.
- Support employees with efficient problem-solving when any human resources issues arise.
- Review and select resumes during the hiring process, and update the database.
- Maintain the work structure by updating job requirements and job descriptions for all positions, according to HR objectives.
- Conduct and analyze exit interviews, and make actionable recommendations based on data.
- Arrange seminars, workshops, additional HR training, and conferences based on each department's needs.
Education
Master of Social Work - Human Resources Management
University of Madras
Chennai05-2008
Skills
- Process improvement
- Workforce management
- Performance metrics
- Root cause analysis
- Data reporting
- Payroll processing (SAP, ADP)
- Process documentation and SOP creation
- HRIS – SAP, PeopleSoft HCM, Case Management, and Escalation Handling
- Strong communication and problem-solving
Accomplishments
- On spot award: Recognized as
the Best Lead at TCS for
exceptional quality delivered - Client Appreciation: Received
client recognition for driving
process improvements and
enhancing efficiency.
Certification
- SAP S/4 HANA HR Module - Henry Harvin
- Advance Workday HCM - Cloud works solutions
Timeline
Business Process Lead
Tata Consultancy Services
07.2023 - Current
HR Executive
Amazon India Pvt Ltd
11.2021 - 06.2023
HR Executive
Collabera Technologies Pvt (Client Amazon)
05.2021 - 06.2021
Teacher's Assistant
St.Antony's High School
05.2015 - 04.2017
HR Assistant
LU pvt Ltd
08.2008 - 11.2009
Master of Social Work - Human Resources Management
University of Madras
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