Mary Priyanka Thumma
Hyderabad
Summary
Hardware Asset Management Specialist with 2+ years of experience handling separation processes for computing devices. Skilled in asset tracking, device freeze/lock procedures, and data analysis using ServiceNow, MS Excel, and Power BI. Committed to delivering timely updates and working seamlessly with managers.
Overview
4
4
years of professional experience
Work History
Hardware Asset Management
TCS
Hyderabad
08.2021 - Current
- Daily Separation Process: Pulled the Worker Term report(Hr reports) in Service Now to capture new employee separation events.
- Data Management: Exported report data and maintained a Daily Term Spreadsheet to track the status of computing devices assigned to separating employees.
- Equipment Verification: Reviewed Service Now records to confirm device assignments for terminated users and updated records accordingly.
- Device Lock Procedures: Initiated freeze/lock requests for Windows devices via Absolute (and coordinated Apple device locks ) to secure devices post-termination.
- Follow-Up on Returns: Monitored Service Now for submitted Return Hardware Requests; sent reminder notifications via Slack/Outlook and escalated unresolved cases.
- End-of-Day Reporting: Compiled a daily list of frozen devices for final state updates in Service Now.
- Master List Integration: Imported the Daily Term report into a master list, filtered for termination dates, and verified that device lock statuses were correctly updated.
- Control Dashboard & Data Analysis: Utilized a control dashboard to extract data from power bi reports; analyzed and processed this data to trigger device freeze actions accurately.
- Data Reporting: Leveraged MS Excel for tracking asset status and generating performance metrics to ensure compliance with IT and HR guidelines.
- Automation Enhancements: Identified gaps where separations did not trigger manual or automated requests, then implemented automated notifications to remind managers to submit hardware return requests and update employee addresses—reducing backlog significantly.
- Duplicate Request Management: Addressed issues of duplicate requests by closing redundant automation cases” while ensuring validated manual requests were processed, thereby preventing conflicts.
- Task Closure Improvements: Integrated a mechanism to update tasks as when delivery details were provided by IT team, reducing the accumulation of unprocessed tasks.
Education
Bachelor of Technology - Electronics And Communications Engineering
Vignan's Nirula Institue of Technology
Guntur07-2021
Intermediate Certificate - MPC
Sri Chaintanya
Guntur03-2017
Primary - SSC
Saint Mary's English Medium High School
Nellore03-2015
Skills
- ServiceNow implementation
- Power BI dashboards
- MS Excel
- Customer issue resolution
- Customer communication
- Escalation support
- Data analysis abilities
- Inventory tracking
- Creative solutions
Accomplishments
- Recognized by TCS for streamlining hardware asset management workflows—automating separation processes and enhancing coordination with managers, resulting in timely updates and reduced task backlogs.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Timeline
Hardware Asset Management
TCS
08.2021 - Current
Bachelor of Technology - Electronics And Communications Engineering
Vignan's Nirula Institue of Technology
Intermediate Certificate - MPC
Sri Chaintanya
Primary - SSC
Saint Mary's English Medium High School
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