Mary Rebecca J
Bengaluru
Summary
Perceptive Senior helpdesk Associate Specialist started my role in a pivot batch with established Area of expertise from ITIl to AWS technology skills ,customer handling to communication skills.Bringing over 3.5 years of professional experience in help desk and technical support services . Extensive knowledge of using and troubleshooting various computer issues from software to hardware and other equipment such as printer scanners etc. Clear communicator successful supervising team mates and providing individualized training and motivation to each team member. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Help Desk Analyst
NTT DATA
Bengaluru
02.2021 - Current
- Maintained clear communication with end-users during the issue resolution process, ensuring customer satisfaction.
- Streamlined help desk operations for increased efficiency and improved response times.
- Collaborated with IT teams to implement system updates, improving overall network stability.
- Coordinated with other IT departments on cross-functional projects for seamless integration of new technologies.
Support Engineer
HP Inc
Bengaluru
02.2018 - 05.2020
Case handling for RA (Resource allocation Team)
Assigning tickets to the engineer
Escalation handling
Handling incoming call on product status
Out call on case ticket for product back order
Email handling
Assisting the team members
Education
Master Of Computer Applications - Computer Science
Maharani Science College For Women
Bengaluru 10.2015 - 05.2017
Bachelor Of Computer Science - Computer Science
Kristu Jayanti College
Bengaluru 06.2012 - 05.2015
Skills
Senior help desk an
Accomplishments
- Supervised team of 10 staff members.
Certification
ITIL foundation
Timeline
Senior Help Desk Analyst
NTT DATA
02.2021 - Current
ITIL foundation
02-2021
Support Engineer
HP Inc
02.2018 - 05.2020
Master Of Computer Applications - Computer Science
Maharani Science College For Women
10.2015 - 05.2017
Bachelor Of Computer Science - Computer Science
Kristu Jayanti College
06.2012 - 05.2015
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