Mary Rishitha Rao Ramisetty
Investment Banker
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Retail Personal Banker
HDFC BANK
02.2021 - 09.2022
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Performing the required KYC screenings on customers documenting the information obtained on the client's as required by KYC procedures.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Ensuring sales targets assigned by the BM/PBA from time to time are achieved.
- Promoted financial products by maintaining excellent service offering knowledge.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Expanded client base by promoting new financial products.
- Processed deposits, withdrawals and ACH transfers accurately.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Reconciled customer accounts and balanced daily transactions.
- Tracked and processed customer account requests and applications.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Engaged with customers to effectively build rapport and lasting relationships.
Chief Accounts Executive
WorldGate Logistics
09.2017 - 01.2021
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Worked with other departments to deliver solutions according to schedule and per customer requirements.
- Traveled to client sites to facilitate sales presentations.
- Reduced expenses by effectively negotiating contractor prices, terms, and service agreements.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Built strategic relationships with key account personnel.
- Deepened customer relationships through strong attention to needs and knowledgeable service.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Executed successful sales strategies to convert leads into customers.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Proposed product solutions to meet changing customer demands.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Served as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Education
No Degree - Investment Banking Master Course
IIM SKILLS
Hyderabad 05.2001 -
PGDBM - Banking And Finance
TimesPro
Hyderabad 05.2001 -
MBA - HRM
Wesley PG College
Hyderabad 05.2001 -
Bachelor of Science - Computer Science And Engineering
JB Institute of Engineering And Technology
Hyderabad 05.2001 -
Skills
Cross-Selling and Upselling
Financial Product Knowledge
Wealth Management
Portfolio Assessment
Financial Advisement
Banking
Customer Service
Attention to Detail
Relationship Building
Banking Policies and Procedures
MS Excel
Account Maintenance
Relationship Building and Management
Financial Advising
Branch Operations
Interpersonal Skills
Portfolio Analysis
Client Relationship Management
Accounting and Finance
Certification
NISM XXI - A - PORTFOLIO MANAGEMENT SERVICES
Timeline
Retail Personal Banker
HDFC BANK
02.2021 - 09.2022
Chief Accounts Executive
WorldGate Logistics
09.2017 - 01.2021
No Degree - Investment Banking Master Course
IIM SKILLS
05.2001 -
PGDBM - Banking And Finance
TimesPro
05.2001 -
MBA - HRM
Wesley PG College
05.2001 -
Bachelor of Science - Computer Science And Engineering
JB Institute of Engineering And Technology
05.2001 -