Mary Sibella Taniya
Ernakulam
Summary
Dedicated Client Relationship associate experienced in enhancing client satisfaction and driving service improvements through effective communication and feedback analysis. Delivered exceptional customer service while fostering strategic partnerships and streamlining business operations. Focused on optimizing processes and workflows, contributing to increased customer satisfaction and operational efficiency.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Associate
Strada Global Solutions
Ernakulam
09.2022 - Current
- Managed client inquiries, ensuring timely and accurate responses.
- Managed client relationships by providing timely updates on service requests or changes in policy and procedures.
- Coordinated communication between clients and internal teams to resolve issues.
- Provided ongoing support to existing clients, resolving inquiries and troubleshooting issues.
- Facilitated regular follow-ups with clients to maintain strong relationships.
- Assisted clients with onboarding processes, providing necessary information and resources.
- Advised clients on best practices when utilizing products and services offered by the organization.
- Updated client records in the CRM system for accurate tracking.
- Maintained knowledge of industry trends to better serve client needs.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Stayed up-to-date on marketplace trends and researched items in detail.
Executive
Aster Medcity
Ernakulam
09.2019 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with policy inquiries and claims processing.
- Explained coverage options to clients, enhancing their understanding of policies.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Greeted customers warmly upon arrival, creating a welcoming environment. and provided prompt, courteous service.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Trained new team members on customer service protocols and systems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided feedback to management on improving customer service processes.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Completed day-to-day duties accurately and efficiently.
Education
B.com - Commerce
Bharata Mata College
Thrikkakara,Ernakulam03-2019
High School Diploma -
St.Marys CGHSS
Ernakulam03-2015
Skills
- Client relationship management
- Customer service excellence
- Feedback analysis
- Service improvement
- Effective communication
- Oral communication
- Written communication
- Team collaboration
- Preparing reports
- Time management
- Reliable and punctual
- Performance improvement
- Relationship building
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Timeline
Associate
Strada Global Solutions
09.2022 - Current
Executive
Aster Medcity
09.2019 - 09.2022
B.com - Commerce
Bharata Mata College
High School Diploma -
St.Marys CGHSS