Summary
Overview
Work history
Education
Skills
Languages
Timeline
AdministrativeAssistant

Mary Smitha M

New Delhi,National Capital Territory of Delhi

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-orientated professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to prioritise, organise and maximise availability and project timelines. Successful at managing files, directing guests and restocking office supplies such as paper and snacks. Open and clear communicator with good planning skills, adaptable nature and analytical approach.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work history

Administrative Assistant

Apex Public School
Delhi, National Capital Territory of Delhi
06.2010 - Current
  • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Maintained office files in both electronic and hard copies.
  • Welcomed guests and clients in upbeat and friendly manner.
  • Received and screened high-volume internal and external communications, including calls, email and mail.

Customer Care Coordinator

Verve Health Care Ltd.
Delhi, National Capital Territory of Delhi
03.2007 - 12.2010
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Recorded and processed customer data accurately.

Education

B com - Co-operation

Kerala University
Kerala, India
08.2001 - 04.2004

Skills

  • Excel database maintenance
  • 50 wpm typing speed
  • Stationery control
  • Proper payment verification
  • Transmitting files
  • Information security
  • Human Resources Management (HRM)
  • Invoicing and billing
  • Account balancing reconciliation
  • Cheque processing
  • Protecting information
  • Strong problem solver
  • Answering incoming calls
  • File and data retrieval systems
  • Meeting planning
  • Organising mail
  • Report analysis
  • Resolving errors
  • Accounting support
  • Travel administration
  • Drafting and proofreading
  • Purchase order creation
  • Office cleanliness
  • Mail distribution
  • Results-orientated
  • Data entry
  • Processing records destruction
  • Travel arrangements and claims
  • Contract management
  • Office equipment maintenance
  • Greeting visitors
  • Diary management
  • Event planning and management
  • Microsoft Word expertise
  • Delivering files
  • Microsoft Office
  • Proofreading
  • Attendance records preparation
  • Scanning and laminating

Languages

English
Fluent

Timeline

Administrative Assistant

Apex Public School
06.2010 - Current

Customer Care Coordinator

Verve Health Care Ltd.
03.2007 - 12.2010

B com - Co-operation

Kerala University
08.2001 - 04.2004
Mary Smitha M