Maryssa Romanelly
Terre Haute
Summary
Experienced in maintaining inventory and providing customer service in fast-paced environments. Tasks involved restocking condiments and supplies, cleaning dining areas, and managing seating arrangements to optimize guest satisfaction. Demonstrated ability to handle cash transactions accurately while adhering to food safety regulations. Skilled in upselling menu items and resolving customer inquiries, contributing to overall operational efficiency.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Metro Dinner
Terre Haute
11.2024 - Current
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Assisted with setting up banquet rooms for special events.
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided menus and answered questions about menu items and specials.
- Upsold appetizers, drinks, desserts. when appropriate.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and sat customers at tables or in waiting areas.
Junior Sandwich Artist
SUBWAY®Restaurants
Terre Haute
02.2024 - 09.2024
- Demonstrated sandwich-making techniques to new employees.
- Monitored quality of products served to ensure highest standards were maintained at all times.
- Adhered to all health department regulations regarding food handling procedures.
- Maintained communication with co-workers regarding orders placed by customers.
- Operated cash register and processed customer payments accurately.
- Followed food safety guidelines while prepping foods according to company standards.
- Rotated stock items on shelves ensuring that older products were sold first.
- Maintained cleanliness of work area and equipment throughout shift.
- Organized the refrigerator by date stamps to ensure freshness of ingredients used in sandwiches.
- Assisted in training new staff members on order taking processes and product knowledge.
- Ensured proper portion control when preparing sandwiches.
- Greeted customers and provided them with menu information.
- Performed opening and closing duties such as restocking supplies, cleaning surfaces.
Education
High School Diploma -
Terre Haute South Vigo High School
Terre Haute, IN06-2025
Skills
- Customer service
- Food safety
- Cash handling
- Team collaboration
- Training new employees
- Time management
- Communication skills
- Order management
- Event setup
- Conflict resolution
- Food station setup
- Problem-solving
- Guest relations
- Efficient seating
- Active learning
- Assertiveness
- Relationship building
- Scheduling
- Monitoring performance
- Friendly demeanor
- Up-selling techniques
- Shift coordination
- Coordinating tasks
- POS system operations
- Multi-line telephones
- Cleanliness and hygiene
- Table bussing
- Table assignment accuracy
- Personal presentation
- Sales and marketing
- Item promotion
- Judgment and decision making
Accomplishments
- I received 2 national awards during my time in JROTC. One being the Veitnam Veterans award and the other being the US daughters of 1812 award.
- I won 2 cadet challenge medals that showed everyone that I was in the top 5% of all female cadets in athletics
- I held one of the 3 highest positions in my JROTC battalion. I was the Command Sergeant Major or CSM
- I won 2 awards thru my color guard team. One being tenacity award and the other being a senior award
Affiliations
- I did color guard all 4 years of high school. We would practice during the summer about 20+ hours a week and during school weeks we would practice about 10 hours a week. We would have our competitions on Saturdays and they would last all day long.
- I did raiders, a physical fitness team, for 2 years but never got to compete. I went to all the practices and home events if I wasn't at color guard.
- I also had a job during the middle of my junior year until now.
Timeline
Restaurant Hostess
Metro Dinner
11.2024 - Current
Junior Sandwich Artist
SUBWAY®Restaurants
02.2024 - 09.2024
High School Diploma -
Terre Haute South Vigo High School