MARY STENYA JOSEPH

Oversaw residential project operations from planning to delivery

- Handled vendor coordination, budgeting, and design inputs

- Communicated with clients to ensure satisfaction with deliverables

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.

Increased monthly walk-ins by 70% through local SEO, social media campaigns, and influencer tie-ups

- Boosted customer conversion rate by 35% through lead management and CRM follow-ups

- Planned and executed promotional events and collaborations with local auto groups

- Designed and rolled out seasonal marketing offers resulting in 60% revenue growth

- Managed a small team of sales executives and technicians to ensure quality delivery

• Developed customized sales presentations for key clients, resulting in increased business partnerships.
• Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Built relationships with customers and community to promote long term business growth.
• Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.