Marzia Khan
Bengaluru
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations Analyst
Phonepe Private Limited
Bengaluru
09.2023 - Current
- Coordinating Merchant Onboarding diligence for Phonepe Payment gateway product.
- Contributed on website integration For payment gateway in PHP Laravel , Node jS, Python, app integration
- Responsible for KYC processes for merchant onboarding
- Maintained Google sheets/Analytics/MS excel by extracting data from SAAS pipeline (Salesforce).
- Created reports and dashboards to track progress against goals and objectives.
Business Development Associate
Oda Class
Bengaluru
- In-depth understanding of CRM, Competitor activities and identifying opportunities for growth and expansion - Conducting end-to-end customer calls, including follow-ups and cold calls. - Generated revenue of more than 1cr through data analysis, data visualization within 10 months and increased target achievement rate by 50% - Worked on Salesforce SAAS, SAP.
Customer Service Representative
Flipkart
Bhopal
- Attained 97% customer satisfaction on voluntary surveys, handled difficult and complex customer complaints
- Followed 100% KRAs and targets using Smart Assistant SAAS.
- Tracked extrapolated and interpreted customer data using SAAS, SAP, Modeled data to generate reports .
Education
High School Diploma -
Carmel Convent School
Bhopal01.2019
Bachelor's of Arts in Management -
Institute For Excellence In Higher Education
Skills
- Python
- MySQL library
- Tableau
- Aggregate analytical functions
- Data Structures & Algorithms
- Database Management System
- Business Analytics
Certification
- Certified in Python Programming
- Certified Tableau Desktop Professional
- Certified SQL Analyst
Projects
Library Management System(SQL Analyst)
A management system based on library record using MySQL server.
-Tracking Items owned, orders made, bills paid and borrower of book and handling large number of Dataset.
- Reduced paperwork by 75% MySQL
-tools: My SQL, Ms Excel
Sales Forecast Analysis(Tableau operator)
A visualization bases project which allow company to forecast in data dimensions
-Used Tableau analysis Tool(Power BI method) to visualize and analyze business decisions
-Tool: Tableau, Ms excel
Student Attendance Tracker(MS Excel)
Daily and weekly updated statistics ,tracking the number of students attending online classes and extracting results
-Tracking studnet dataset using workbench SAAS and fetching data on Excel
Technical Skills and Interest
- Language-Python
- Libraries- My SQL Library
- Data Visualization Tool- Tableau
- Database-RDBMS
- Relevant Coursework- Data Structure Algorithms, Database Management System
Declaration
I hereby declare that the above information provided is true to the best of my knowledge and belief.
Nationality: Indian Place: Bengaluru, Karnataka
Timeline
Operations Analyst
Phonepe Private Limited
09.2023 - Current
Business Development Associate
Oda Class
Customer Service Representative
Flipkart
High School Diploma -
Carmel Convent School
Bachelor's of Arts in Management -
Institute For Excellence In Higher Education
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