Summary
Overview
Work History
Skills
Driving License Number
Pan Card Number
Education & Courses
Personal Information
Languages
Timeline
Generic
Masihur Rahman Shankie Khundker

Masihur Rahman Shankie Khundker

New Delhi

Summary

To join a dynamic and progressive organization offering ample opportunities of diversified exposure and challenging environment where I can improve my personal skills and enhance my career.

Overview

17
17
years of professional experience

Work History

Business Development Manager

JPT Health Care
04.2023 - 05.2024
  • Worked in JPT Health Care as a Business Development & Sales Manager.
  • Created and maintained relationships with key customers, partners and vendors.
  • Identified potential markets for new products or services.
  • Negotiated contracts with clients for the sale of goods or services.
  • Analyzed customer feedback to identify areas of improvement in customer service & sales.
  • Conducted market research to identify opportunities for business growth.
  • Developed marketing materials such as brochures, flyers and presentations.
  • Managed customer accounts, including responding to inquiries and resolving complaints.
  • Organized webinars, conferences and seminars to promote business brand awareness.
  • Interpreted data from market trends, competitive analysis reports and financial models.
  • Prepared detailed reports on sales activities, progress against targets and identified opportunities.
  • Monitored competitor activity by researching their products, pricing structures, promotions and advertising campaigns.
  • Maintained accurate records of all sales leads generated through incomplete checkouts & customer's visit on the website.
  • Assisted in developing pricing strategies based on customer needs while maximizing profitability.
  • Developed and implemented sales strategies to achieve revenue goals.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Facilitated and managed business development plan based on market and industry research.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Gathered and analyzed business, market and competitor information to support development of strategic marketing and sales plan.

Team Leader

Model Business Services India Pvt. Ltd
04.2018 - 12.2022
  • Worked in Model Business Services India Pvt Ltd as a Sales Team Leader.
  • Coached sales team members on best practices for customer interactions.
  • Developed and implemented strategies to increase sales performance.
  • Monitored daily sales activities and provided feedback to team members.
  • Conducted regular meetings with team members to review goals and objectives.
  • Analyzed sales data and generated reports for management review.
  • Established standards of excellence in customer service, product knowledge, and communication skills.
  • Assisted with hiring new sales personnel as needed.
  • Resolved customer complaints promptly and efficiently.
  • Created incentives programs to motivate employees to reach their targets.
  • Maintained accurate records of all sales transactions.
  • Developed strategies to improve customer experience.
  • Identified areas of improvement within the sales process.
  • Recognized employee achievements and rewarded top performers.
  • Collaborated with marketing department to develop promotional materials.
  • Solved and quickly met customers' needs to maintain high satisfaction ratings.

Senior BDE

ELI Research India Pvt. Ltd
03.2015 - 03.2017
  • Worked in ELI Research India Pvt Ltd as a Senior Business Development Executive (Sales).
  • Developed and executed sales plans to achieve corporate objectives.
  • Conducted market research and identified potential customers.
  • Created and presented proposals for new business opportunities.
  • Negotiated contracts with clients to maximize profits.
  • Led initiatives to increase customer satisfaction levels.
  • Analyzed sales data to identify trends and areas of improvement.
  • Implemented strategies to optimize revenue growth and profitability.
  • Drafted reports outlining progress on sales goals and targets.
  • Collaborated with marketing team to develop promotional materials.
  • Maintained a database of current and prospective clients for future contact purposes.
  • Monitored industry trends, competitor activities, and customer feedback.
  • Researched competitive products in order to gain insights into pricing strategies.
  • Provided training and support for sales staff on product knowledge.
  • Organized trade shows, conferences, meetings, seminars, webinars.
  • Ensured timely follow-up with prospects throughout the sales cycle.
  • Reviewed customer feedback surveys to ensure customer needs are being met.
  • Participated in cross-functional teams to improve operational efficiency.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

Air Freight Export & Import Coordinator

E-FREIGHT INTL LLC
Dubai Airport
02.2010 - 03.2013
  • Worked in E-Freight International LLC in Dubai Airport as an Air Freight Export & Import Senior Coordinator.
  • Prepared clearance documents, issued airway bills, booked flights, handled communication with customers, and managed warehouse operations.
  • Preparing Eclearance Bill of Entry M 1 & M 2 (ATA ,DA, Local Import, Export, Import For Re-Export ,Transit, Transshipment, Transfer ,Free Zone Bill Of Entry) Exit & All Documents Preparation.
  • Issuing Export Airway Bills & Air Import DO From Calogi & Sky Cargo.
  • Flight Booking And Follow Up With Air lines Online or Call Center.
  • Sea Air Documents Segregating.
  • Communication With Customers For Better Sales.
  • Job Opening Costing & Invoicing To Consignee From Flotilla.
  • Ware house in-charging.
  • Export Cargo Hand Over & Documentation In Dubai FG1,FG5,FG3,Jebel Ali Dnata, Sharjah Airport, Abu Dhabi Airport & Shipping Companies.
  • Import DO & Documents Collection from Danata, Ek and different Shipping Companies.
  • Customs Inspection &Documentation (All UAE Customs).
  • Outdoor Sales & Marketing.
  • Transportation Arranging.
  • Exhibition In-Charging
  • Managed the air freight operations and ensured all shipments were loaded, secured, and tracked accurately.
  • Monitored flight schedules to ensure that cargo was shipped in a timely manner.
  • Coordinated with internal teams and external stakeholders to ensure smooth customs clearance for international shipments.
  • Developed relationships with airlines and third-party vendors to secure competitive rates for air freight services.
  • Verified documentation accuracy prior to shipment release.
  • Ensured compliance with applicable regulations regarding air cargo transportation of hazardous materials.
  • Assisted customers with tracking their cargo throughout transit.
  • Identified areas of improvement in operational processes related to air freight shipping activities.
  • Created and maintained records of all incoming and outgoing shipments via an automated system.
  • Performed troubleshooting when issues arose during loading or unloading process at airports.
  • Provided support to customer inquiries regarding order status, shipment arrival dates, and any other related questions.
  • Updated customers on changes in airline policies or procedures that may affect their shipments.
  • Liaised with warehouse personnel to coordinate pick-up and delivery times for cargo transfers from airport facilities.
  • Processed invoices for payment related to the cost of services rendered by carriers or third-party vendors.
  • Resolved disputes between customers and carriers over lost, damaged, or delayed goods in a timely manner.
  • Maintained accurate inventory records of all cargo items shipped via air freight routes.
  • Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
  • Tracked and traced air shipments in order to maintain current status information.
  • Met clerical needs by making phone calls, replying to emails and data entry.
  • Completed necessary customs documents and other paperwork.
  • Produced, organized and submitted export paperwork to meet all applicable resolutions.
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Organized destination-specific storage and delivery processes.
  • Discussed detailed port information to importers or exporters.
  • Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
  • Consulted customs brokers to arrange passage of goods through customs.
  • Paid taxes, duties and insurance fees based on different freight types.

Customer Care Executive of Dell Desktop

WIPRO (BPO)
Kolkata
05.2007 - 05.2009
  • Worked in WIPRO as an IT tech support executive for DELL process.
  • Handled calls and resolved hardware and software issues of computers online.
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Participated in ongoing training programs related to job duties or responsibilities.

Skills

  • Flexible and exceptional ability to work with other people as a team
  • Focused and hardworking, self-motivated and team oriented
  • Proven ability to apply acquired knowledge & skills effectively
  • Highly motivated and enthusiastic with a positive approach in everything I do

Driving License Number

WB-012009675561 (LMV)

Pan Card Number

ARPPK8919G

Education & Courses

2004, School Secondary Examinations, Albany Hall Public School (I.C.S.E)

2006, Higher Secondary Examinations, M.G.Roungta Academy (W.B.H.S)

2014, B.Com, Monad University

Diploma in Computer Application, Lions Computer Education, Proficient in Windows, Ms-Office Packages, Diploma in Oracle, Trouble-shooting of Hardware & Software

Personal Information

  • Place of Birth: Kolkata (India)
  • Height: 5'7"
  • Weight: 60 kgs (approx.)
  • Father's Name: Mr. Latiffur Khundker
  • Date of Birth: 07/30/86
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Islam
  • Visa Status: Employment

Languages

English, Hindi, French, Urdu, Bengali, Arabic

Timeline

Business Development Manager

JPT Health Care
04.2023 - 05.2024

Team Leader

Model Business Services India Pvt. Ltd
04.2018 - 12.2022

Senior BDE

ELI Research India Pvt. Ltd
03.2015 - 03.2017

Air Freight Export & Import Coordinator

E-FREIGHT INTL LLC
02.2010 - 03.2013

Customer Care Executive of Dell Desktop

WIPRO (BPO)
05.2007 - 05.2009

Similar Profiles

CREATE PROFILE
Masihur Rahman Shankie Khundker